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Communications, Creative and Print Services

WALSALL HOUSING GROUP LIMITED

This public procurement record has 1 release in its history.

Tender

18 Aug 2026 at 09:05

UK4 - Tender Notice
Summary of the contracting process

Walsall Housing Group Limited is procuring communications, creative and print services for its in-house Communications team, delivered in Walsall. There are two service areas. Lot 1 is strategic creative and campaign services: audience research, insight, campaign strategy, creative concepts, design direction, campaign delivery, monitoring, reporting and evaluation. Campaigns may cover customer and safety communications, recruitment, organisational change, internal engagement and behavioural change, with production-ready artwork where print is needed. Lot 2 is design, artwork and promotional print services, including graphic design, infographics, publications, presentations, digital and social media assets, merchandise, print management, fulfilment, and event or exhibition materials. Suppliers can tender for either or both lots and may be appointed to both.

The procurement has reached tender: the buyer invited offers through an open competitive flexible procedure. Enquiries were due by 2 September 2026 at 12:00 and tenders by 15 September 2026 at 12:00, submitted electronically through the whg In-Tend portal. The intended award period ends on 9 October 2026 at 23:59. Each lot has a recorded gross estimated value of £0. Contracts are planned from 2 November 2026 to 31 October 2028, with extensions available up to 31 October 2030. Lot 1 uses a two-stage process: written quality 60%, price 30% and presentation 10% at final award. Lot 2 is single-stage: quality 70% and price 30%.

This opportunity suits communications agencies, creative studios, graphic design businesses, printers and print-management providers, including SMEs. Lot 1 favours suppliers with strategic communications and campaign expertise, audience research and insight capability, creative direction, measurable campaign delivery, monitoring and evaluation experience, and an understanding of housing, public and charitable sectors. Lot 2 suits suppliers able to turn briefs into high-quality digital and printed communications, apply brand standards, create artwork and publications, manage production and fulfilment, and supply promotional materials. Suppliers should have the capacity to deliver coordinated work with whg’s in-house team and, where requirements overlap, collaborate effectively with the supplier appointed to the other lot.

How relevant is this notice?

Notice Information

Notice Title

Communications, Creative and Print Services

Notice Description

whg is seeking to appoint suppliers to provide Communications, Creative and Print Services. The procurement is divided into two Lots, with a separate contract to be awarded for each Lot. Suppliers may tender for one or both Lots and may be awarded one or both Lots. Lot 1 - Strategic Creative and Campaign Services whg requires the appointment of a single supplier to act as a strategic communications and creative campaign delivery agency, providing specialist support to the in-house Communications team. The Agency will be expected to deliver insight-led communications and marketing campaigns that achieve measurable outcomes and demonstrate value for money. In addition to campaign delivery, the Agency will act as a strategic partner, providing industry expertise, audience insight, market intelligence and innovative thinking to support whg's longer-term communications objectives. The Agency will be expected to demonstrate a strong understanding of the housing, public and charitable sectors and the ability to engage effectively with a range of stakeholders and key audience groups. Services may include, but are not limited to: * Insight gathering and audience research. * Campaign strategy and planning. * Creative concept development. * Design and creative direction. * Campaign delivery. * Monitoring and reporting. * Post-campaign evaluation. Typical projects may include customer communication campaigns, including service or safety information; recruitment campaigns; organisational change and transformation communications; internal communication and engagement campaigns; and behavioural change campaigns. These examples are illustrative and are not exhaustive. Where campaigns include printed materials, the Lot 1 Agency may develop production-ready artwork and recommend appropriate layouts, formats, paper stocks, finishes and printing techniques. The Agency shall provide approved print-ready artwork and specifications to whg and, where required by whg, support the supplier appointed under Lot 2 to ensure the final printed materials reflect the approved creative concept and brand standards. Lot 2 - Design, Artwork and Promotional Print Services whg requires the appointment of a single supplier to provide design, artwork and promotional print services to support the in-house Communications team. The supplier will deliver high-quality creative assets and digital and printed collateral that support corporate, internal and external communications and whg's organisational priorities. The supplier will be responsible for translating communications objectives and creative briefs into effective visual communications across digital and print channels. Services may include, but are not limited to: * Graphic design, including infographics. * Creative artwork and brand application. * Document, publication and presentation design. * Digital asset creation and social media graphics. * Promotional print production, including merchandise. * Print management and fulfilment. * Event and exhibition printed materials. The appointed supplier shall produce printed materials in accordance with approved artwork and production specifications provided or approved by whg and, where required by whg, shall work collaboratively with the Agency appointed under Lot 1 to ensure high-quality outputs. Interface between the Lots The suppliers appointed to each Lot shall demonstrate the flexibility, capacity and capability to deliver whg's requirements through a seamless and coordinated service offering. Where a requirement involves both Lots, whg may require the suppliers to work collaboratively with each other and with the in-house Communications team. Each supplier shall remain responsible for the quality, performance and delivery of the Services commissioned from it.

Lot Information

Strategic Creative and Campaign Services

The Authority requires the appointment of a single supplier to act as a strategic communications and creative campaign delivery agency, providing specialist support to the in-house Communications team. The Agency will deliver insight-led communications and marketing campaigns, including audience research, campaign strategy and planning, creative concept development, design and creative direction, campaign delivery, monitoring, reporting and post-campaign evaluation. The Agency will be expected to demonstrate a strong understanding of the housing, public and charitable sectors and the ability to engage effectively with a range of stakeholders and key audience groups. Services may include, but are not limited to: * Insight gathering and audience research. * Campaign strategy and planning. * Creative concept development. * Design and creative direction. * Campaign delivery. * Monitoring and reporting. * Post-campaign evaluation.

Renewal: The Contract will be awarded for an initial period of two (2) years until 31 October 2028, with the option to extend, subject to satisfactory performance and in accordance with the Contract conditions, for up to a further two (2) years until 31 October 2030. Any extension may be exercised as a single extension or as a series of shorter extensions, up to the maximum extension period of two (2) years.

Design, Artwork and Promotional Print Services

The Authority requires the appointment of a single supplier to provide design, artwork and promotional print services to support the in-house Communications team. The supplier will deliver high-quality creative assets and digital and printed collateral that support corporate, internal and external communications and organisational priorities. The supplier will be responsible for translating communications objectives and creative briefs into effective visual communications across digital and print channels. Services may include, but are not limited to: * Graphic design, including infographics. * Creative artwork and brand application. * Document, publication and presentation design. * Digital asset creation and social media graphics. * Promotional print production, including merchandise. * Print management and fulfilment. * Event and exhibition printed materials.

Renewal: The Contract will be awarded for an initial period of two (2) years until 31 October 2028, with the option to extend, subject to satisfactory performance and in accordance with the Contract conditions, for up to a further two (2) years until 31 October 2030. Any extension may be exercised as a single extension or as a series of shorter extensions, up to the maximum extension period of two (2) years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e622
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078357-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79340000 - Advertising and marketing services

79341400 - Advertising campaign services

79342000 - Marketing services

79800000 - Printing and related services

79810000 - Printing services

79822500 - Graphic design services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
15 Sep 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Nov 2026 - 31 Oct 2028 1-2 years
Recurrence
2030-06-01

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WALSALL HOUSING GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALSALL
Postcode
WS1 1AB
Postcode Area
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG38 Walsall
Delivery Location
TLG38 Walsall
Local Authority
Walsall
Electoral Ward
St Matthew's
Westminster Constituency
Walsall and Bloxwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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