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Citizen Identity and Access Management (CIAM) - Preliminarily Market Engagement

London Borough of Camden

This public procurement record has 1 release in its history.

Planning

18 Aug 2026 at 11:29

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Camden is developing future customer identity and access management (CIAM) capabilities for its residents and service users. The work is expected to cover CIAM software and information systems, authentication and identity verification, passwordless authentication, identity federation and relevant standards, accessibility and digital inclusion, and integration with local government systems. It is a technology services and software integration requirement, including associated consultancy. Delivery is intended for Camden’s local government environment in London. The purpose is to support the Council’s CIAM strategy and future customer access capabilities, with potential consideration of implementation approaches and commercial delivery models as the requirement develops.

This procurement is at the planning stage and does not invite tenders or start a competition. Camden has completed preliminary market engagement, including desk-based research and discussions with a limited number of market participants, to understand available technologies, implementation approaches, commercial models and emerging practice. The Council expects any future procurement to be conducted separately under the applicable procurement arrangements. One planned lot covers the requirement. Its indicative contract period is 1 January 2027 to 31 December 2027. The published information records an intention to procure CIAM-related services, but does not set out a tender procedure, evaluation criteria, budget or supplier response deadline.

The work will suit suppliers specialising in customer identity and access management, authentication, identity verification and passwordless technologies, particularly those able to support identity federation and relevant standards. Strong candidates are likely to offer secure, accessible and inclusive digital access solutions, together with experience integrating identity services with local government systems. Relevant capability may include CIAM strategy, software implementation, systems integration, consultancy and support for different commercial delivery models. Suppliers should be prepared to explain technology options, implementation approaches and emerging market practice, as these are the areas Camden has explored. The Council has completed its preliminary engagement, so businesses should use this stage to prepare for a separately conducted future procurement rather than seek to bid now.

How relevant is this notice?

Notice Information

Notice Title

Citizen Identity and Access Management (CIAM) - Preliminarily Market Engagement

Notice Description

Description The London Borough of Camden has undertaken preliminary market engagement under section 16 of the Procurement Act 2023 to inform the development of its Citizen Identity and Access Management (CIAM) strategy. The purpose of the engagement has been to improve the Council's understanding of the supplier market, available technologies, implementation approaches, commercial models and emerging practice relating to customer identity and access management. The findings from this engagement will inform the Council's strategic approach to the development of future customer identity and access management capabilities. Preliminary Market Engagement The Council has undertaken desk-based market research together with discussions with a limited number of market participants. The engagement has explored market capability and approaches relating to: * Customer Identity and Access Management (CIAM) * Authentication and identity verification * Passwordless authentication * Identity federation and standards * Accessibility and digital inclusion * Integration with local government systems * Implementation approaches * Commercial delivery models The Council considers that sufficient preliminary market engagement has now been undertaken. This notice is published for transparency purposes and is not an invitation to participate in further market engagement. Additional Information This notice is published in accordance with the Procurement Act 2023. It does not commence a procurement, constitute a call for competition or create any commitment by the Council to undertake a procurement. Any future procurement arising from this work will be conducted separately under the applicable procurement arrangements. ________________________________________ CPV Codes * 48000000-8 Software package and information systems * 72222300-0 Information technology services * 72227000-2 Software integration consultancy services * 48613000-8 Electronic data management

Planning Information

The Council has undertaken desk-based market research together with discussions with a limited number of market participants.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e665
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078458-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

72227000 - Software integration consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2027 - 31 Dec 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Camden
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1H 9JE
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLI London
Local Authority
Camden
Electoral Ward
King's Cross
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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