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Managed Support Services for EAConnect, NISTR & PSEP & DE

the Education Authority

This public procurement record has 1 release in its history.

Award

18 Aug 2026 at 16:03

Award Notice
Summary of the contracting process

The Education Authority procured managed IT support services for the EAConnect, NISTR and PSEP applications and related developments. The requirement covers live-service support as new Version 1 developments enter production, with the aim of maintaining continuity and customer experience during peak application periods. Activities include cosmetic changes, incident management and performance testing across the applications. This is an IT services requirement covering consulting, software development, internet and support. The contracting authority is the Education Authority, based in Belfast. The service relates to the Authority’s education-focused digital applications and their ongoing operational support, rather than a new software implementation or standalone development project.

The procurement is complete and was run as a limited secondary competition under framework RM1557.14, using an award procedure without prior publication of a call for competition. The single lot was marked cancelled, but an active award was made to Version 1 Solutions Limited. The award date is not stated; the contract was signed on 31 July 2026. The contract value is £1,160,000. One bid was recorded. The award criterion was price. The lot included an option to extend by one further 12-month period. The published outcome therefore records an awarded contract despite the lot status being shown as cancelled.

This outcome indicates demand for suppliers able to provide managed support for live public-sector digital services while new releases move into production. Credible competitors would need practical capability in incident management, application support, performance testing and controlled service changes, together with the capacity to maintain continuity across several customer-facing applications. Experience supporting systems through peak usage periods would be relevant, as would the ability to work alongside delivery partners during transition from development to live operation. The winning route was a secondary competition under an established framework, and the recorded evaluation basis was price, so suppliers would need framework access or a route to participate in comparable competitions, with competitive and transparent pricing.

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Notice Information

Notice Title

Managed Support Services for EAConnect, NISTR & PSEP & DE

Notice Description

To ensure a managed support service is available to the existing EA Connect Service and as new Version 1 developments move into live environment ensuring continuity of service for customers at peak application times throughout the year. The service will allow for cosmetic changes, incident management, performance testing etc to ensure customer experience is maintained across all applications

Lot Information

Lot 1

The purpose of this contract is to ensure that a managed support service is available for live services and as solution development with EA's delivery partners moves into live environments, always ensuring continuity of service for all customers throughout the duration of the contract. The service provision will allow for changes, incident management, performance testing, etc, to ensure an excellent standard of customer experience is maintained across all applications.

Options: Option to extend by 1 x 12 months

Procurement Information

This contract is not an award without prior notice. This is a secondary competition from the original framework RM1557.14.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e6d4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078669-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,160,000 £1M-£10M

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Jul 20263 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
the Education Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT1 2NQ
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN Northern Ireland
Local Authority
Belfast
Electoral Ward
Duncairn
Westminster Constituency
Belfast North

Supplier Information

Number of Suppliers
1
Supplier Name

Version 1 Solutions Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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