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Cloud Case Management System

London Borough of Bromley

This public procurement record has 1 release in its history.

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18 Aug 2026 at 16:55

Award Notice
Summary of the contracting process

The London Borough of Bromley procured a cloud-based case management system for its Public Protection Division and Housing Grants Teams. The requirement covers software and information systems delivered for council services in Bromley. It was obtained through the G-Cloud 14 framework and is intended to support the management of public protection and housing grant cases in a cloud environment. This is a public-sector software opportunity for suppliers providing configurable or specialised case management platforms, particularly those able to support regulatory, enforcement, protection or grant-administration workflows. The buying organisation is the London Borough of Bromley, a local authority based at Bromley Civic Centre. The selected supplier is Idox Software Ltd, whose business is recorded as large-scale.

The procurement is complete and has reached the award stage. The council used a limited procedure: a compliant direct award under the G-Cloud 14 framework, without prior publication of a call for competition. The stated evaluation criterion was price, and one bid was recorded. An active award was made to Idox Software Ltd on 8 September 2025. The associated contract was signed on 8 September 2025 and has an awarded value of £250,980. The procurement was for a single requirement, although its tender record identifies the related lot as cancelled. The process is covered by the Government Procurement Agreement and was treated as outside the scope of the relevant directive for the award rationale.

This outcome confirms demand from Bromley for cloud case management supporting both public protection and housing grants, with procurement routed through the G-Cloud framework and assessed on price. A credible competitor for a future requirement would need a mature cloud software platform, proven case-management functionality and the ability to configure workflows for distinct council teams. Relevant capability could include secure handling of sensitive case records, task and document management, reporting, audit trails, permissions and integration with council systems, provided these features support the specific public protection and housing-grant use cases. Suppliers should also be able to demonstrate framework access, dependable implementation and support at the scale expected of a local authority deployment.

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Notice Information

Notice Title

Cloud Case Management System

Notice Description

Procurement of a case management system via the G-Cloud 14 framework.

Lot Information

Lot 1

The London Borough of Bromley's Public Protection Division and Housing Grants Teams have procured a cloud-based case management via the G-Cloud 14 framework.

Procurement Information

Compliant direct award under the G-Cloud 14 framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e6ec
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078707-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£250,980 £100K-£500K

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Sep 202511 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Bromley
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BROMLEY
Postcode
BR1 1AS
Postcode Area
Bromley
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI61 Bromley
Delivery Location
TLI61 Bromley
Local Authority
Bromley
Electoral Ward
Bromley Town
Westminster Constituency
Bromley and Biggin Hill

Supplier Information

Number of Suppliers
1
Supplier Name

Idox Software Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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