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GMCA 1989 GM One Network Service Now Renewal and Support Fund Top Up

Greater Manchester Combined Authority

This public procurement record has 1 release in its history.

Award

19 Aug 2026 at 08:57

Award Notice
Summary of the contracting process

Greater Manchester Combined Authority procured renewal and support for the ServiceNow platform underpinning the GM One Network. The requirement covers ServiceNow licences, continued development of the GM1N Portal and support services for issues affecting the network. ServiceNow provides a single service-management interface for GM1N partners, regardless of their underlying technology. This is an information technology services requirement covering consulting, software development, internet-related services and support. The work serves the GM1N partners and the wider network managed through Greater Manchester Combined Authority. The selected supplier is Atos IT Services UK Limited, which previously developed the portal, supplied the relevant licences and provided support under the arrangement described.

The procurement has been completed and awarded through a limited direct award using the GCA RM6098 framework, without prior publication of a call for competition. The stated rationale was that the award used a compliant framework and fell outside the relevant directive’s scope. Price was the award criterion. The contract was awarded to Atos IT Services UK Limited and signed on 30 June 2026. Its value is £454,815 including the stated currency of GBP. The process included an option described as 3+1+1, indicating possible extensions or additional periods. The published award is active and the contract is active. One bid was recorded, with no bids from small or medium-sized enterprises.

This procurement demonstrates demand from Greater Manchester Combined Authority for an established ServiceNow capability supporting a multi-partner network. A credible competitor for a future requirement would need to provide and manage ServiceNow licences, develop and maintain a portal, and deliver responsive technical support for operational issues. Experience integrating service-management tools across partners using different underlying technologies would be important, particularly where users need one consistent interface. Suppliers should also be able to work through a public-sector framework and deliver a direct-award-compatible service model. The incumbent is a large IT services provider, so competitors would need comparable capacity, platform expertise and support resilience while showing that they can sustain a network-wide service.

How relevant is this notice?

Notice Information

Notice Title

GMCA 1989 GM One Network Service Now Renewal and Support Fund Top Up

Notice Description

ServiceNow underpins the GM One Network by providing a single pane of glass Service Management interface to the GM1N partners regardless of the underlying technology. GMCA contracted with ATOS (formally Engage ESM) to develop the GM1N Portal, provide the appropriate ServiceNow licences and provide a support services to deal with any issues.

Lot Information

Lot 1

Direct Award using GCA Framework RM6098

Options: 3+1+1

Procurement Information

Direct Award using a compliant framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e70b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078757-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£454,815 £100K-£500K

Notice Dates

Publication Date
19 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jun 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Greater Manchester Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6EU
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

Atos IT Services UK Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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