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Overseas Debt Collection

Student Loans Company

This public procurement record has 1 release in its history.

AwardUpdate

21 Aug 2026 at 17:42

Award Notice
Summary of the contracting process

The Student Loans Company procured overseas debt collection services from a UK-based debt collection agency. The requirement is to contact customers whom the company believes are resident overseas, using inbound and outbound telephone calls, letters, email and SMS. The objectives are to collect income-contingent repayment debt and complete customer documentation. The procurement is categorised as collection agency services. The requirement was associated with Glasgow City, while the contracted service delivery location is Leeds. This is a service for organisations with established debt recovery, customer contact and administrative operations, particularly those able to manage communications with borrowers living outside the UK.

The procurement has been awarded to Transcom Worldwide UK Limited. The contract was signed on 21 March 2019 for £4,700,000. The original contract period was 1,080 days, while the recorded contract period is 2,370 days. The contract was extended by three months to allow transition to the new supplier, with a new termination date of 31 March 2026; the extension did not change the contract value. The award is recorded as active and the contract is active. The procurement covered one lot for the full overseas debt collection requirement. The available outcome records identify the successful supplier and the awarded contract value, but do not provide an award date or detailed evaluation weighting.

This award demonstrates sustained demand from the Student Loans Company for outsourced recovery of income-contingent repayment debt from customers believed to live overseas. A credible competitor for a future requirement would need a UK operating base, proven debt collection capability and the capacity to manage large-scale borrower contact across inbound and outbound telephony, letters, email and SMS. It would also need reliable processes for completing customer documents, maintaining existing payment arrangements and supporting controlled transitions between suppliers without disrupting repayments. Experience in customer service, compliance-led collections, case administration and managing communications across international customer populations would be relevant. The incumbent’s large organisational scale indicates that operational capacity and continuity are important considerations.

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Notice Information

Notice Title

Overseas Debt Collection

Notice Description

Lot Information

Lot 1

UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. The key objectives are *to collect ICR debt and/or *to complete customer documents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e9fd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080105-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£4,700,000 £1M-£10M

Notice Dates

Publication Date
21 Aug 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Mar 20197 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Student Loans Company
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 7JD
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

Transcom Worldwide UK Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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