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Libraries Self-Service Kiosks

Norfolk County Council

This public procurement record has 1 release in its history.

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24 Aug 2026 at 14:05

UK5 - Transparency Notice
Summary of the contracting process

Norfolk County Council is procuring the ongoing maintenance of its library self-service kiosks. The requirement covers keeping the existing kiosk estate operational rather than replacing the units, with replacement components potentially needed during the contract. New card payment equipment may also be purchased where required to maintain kiosk functionality. This is a goods requirement involving software packages and information systems, delivered across the council’s library service in Norfolk. The buyer is Norfolk County Council, based in Norwich. The work is therefore relevant to suppliers providing self-service library or public-service kiosk maintenance, associated software and information systems, payment equipment, and replacement hardware for an established installed base.

The procurement has been awarded through a below-threshold direct award without competition. The selected supplier is D-TECH INTERNATIONAL LIMITED, an SME. There is one completed lot covering library self-service kiosk maintenance. The awarded value is £102,392 gross. The contract period is 1 October 2026 to 30 September 2028. The supplier may also purchase replacement items and charge them to Norfolk County Council, including card payment equipment, so the stated value may include associated replacement requirements. A contract signature milestone is scheduled for 30 September 2026. The procurement is recorded as complete, and the award is recorded as pending. No competitive evaluation criteria are recorded for this direct award.

For a supplier that did not win this procurement, the requirement indicates a recurring market for specialist maintenance of library self-service kiosks rather than wholesale replacement. A credible future competitor would need practical capability to support an installed kiosk estate, diagnose and resolve hardware and software faults, maintain reliable customer-facing operation, and source compatible replacement components. Experience with card payment equipment would be important because payment hardware may need to be replaced during service delivery. Suppliers combining field maintenance, software and information-systems support, payment technology and parts management would be well placed. The award to an SME also suggests that the requirement can be delivered by a focused specialist rather than only a large national contractor.

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Notice Information

Notice Title

Libraries Self-Service Kiosks

Notice Description

Norfolk County Council's supply and maintenance contract for its Library self-service kiosks is coming to an end in October 2026. Norfolk County Council proposed to maintain its kiosks rather that purchase replacement units and to that end is proposing to award a contract to continue maintenance of the kiosks to the end of October 2028. New card payment equipment may additionally need to be purchased during the contract term in order to ensure continued functionality of the kiosks.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ea9d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080388-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£102,392 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20262 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Aug 20262 days ago
Contract Period
1 Oct 2026 - 30 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

D-TECH INTERNATIONAL LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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