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NCHA202646 - Customer Insight/Survey Software

Nottingham Community Housing Association Limited

This public procurement record has 1 release in its history.

Planning

24 Aug 2026 at 17:30

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Nottingham Community Housing Association Limited intends to procure customer insight and survey software as a managed service. The requirement is for a fully integrated customer insight platform that connects with the Association’s core systems, automates real-time feedback collection and supports survey distribution across multiple channels. The platform must provide advanced survey creation, branded templates, multi-language delivery and robust reporting. Reporting should combine feedback and other data from all customer touchpoints into a single view of customer satisfaction that supports action. This is a software and customer research service, with related classifications for software systems and advertising and marketing services. Delivery is across the United Kingdom.

The procurement is at the planning stage: the buyer has declared an intention to procure but has not issued an invitation to tender. It plans to conduct soft market testing, with the engagement activity scheduled for 14 September 2026. The expected contract period is 1 December 2027 to 30 November 2030, with a possible extension running to 30 November 2032. The estimated value is £100 excluding VAT, or £120 including VAT, for the procurement. The requirement is arranged as one lot. The tender is above the applicable threshold. The buyer has not yet stated the intended procurement procedure or evaluation criteria.

This preparatory engagement will suit software providers specialising in customer experience, customer insight, feedback management and survey platforms, particularly those able to serve a housing association operating across the UK. Relevant suppliers should be prepared to demonstrate a platform that integrates with existing core systems, gathers feedback in real time and supports distribution through several communication channels. Strong capability in survey design, branded user experiences, multilingual content and consolidated reporting will be important. The buyer is looking for a practical way to turn customer feedback from every touchpoint into an actionable view of satisfaction, so suppliers with established data integration, analytics and customer research expertise should monitor the procurement and use the market-testing stage to shape their preparation.

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Notice Information

Notice Title

NCHA202646 - Customer Insight/Survey Software

Notice Description

The service should deliver a fully integrated customer insight platform that connects seamlessly with NCHA's core systems, automates real-time feedback collection, and supports flexible, multi-channel survey distribution. It must enable advanced survey creation, branded templates, multi-language delivery, and robust reporting tools that combine data from all touchpoints into a single, actionable view of customer satisfaction.

Planning Information

Soft Market Testing - Document to be requested from the Procurement Team at Procurement@ncha.org.uk and returned to the procurement email address by the deadline date and time.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06eb00
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080572-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

79340000 - Advertising and marketing services

Notice Value(s)

Tender Value
£100 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20262 days ago
Submission Deadline
Not specified
Future Notice Date
14 Sep 20263 weeks to go
Award Date
Not specified
Contract Period
1 Dec 2027 - 30 Nov 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Nottingham Community Housing Association Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG11 8PY
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
Not specified
Local Authority
Nottingham
Electoral Ward
Clifton East
Westminster Constituency
Nottingham South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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