Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

Rail Delivery Group

This public procurement record has 2 releases in its history.

Award

27 Aug 2026 at 12:23

UK6 - Contract Award Notice
Award

27 Aug 2026 at 12:22

UK5 - Transparency Notice
Summary of the contracting process

Rail Delivery Group is procuring managed services for its established TrainTracker and Stations Connect operational services. The requirement combines telephone-answering services with industry-specific software to support regulated customer contact centre performance and critical communications across the rail industry. The services are already integrated into the buyer’s operational and technical environment, including established interfaces, processes and dependencies. The buyer is Rail Delivery Group, based in London, and the supplier’s work will support the organisation’s rail customer-contact and industry-communications operations. The requirement is classified as services and includes software provision alongside service delivery. It is a single requirement covering both named services, rather than separate published workstreams.

The procurement is complete and has been awarded through a direct award under the utilities regime. Rail Delivery Group selected Eckoh Ltd on 6 August 2026. The award is for one lot and is valued at £750,708 excluding VAT, or £900,850 including VAT. The two-year contract period runs from 9 September 2026 to 8 September 2028. A contract signature milestone was scheduled for 9 September 2026. The buyer’s rationale was that changing supplier would require redevelopment, replacement of integrations, testing, migration and operational transition, creating disproportionate cost and service-continuity risks. The award is above the relevant threshold and covers TrainTracker managed services, with Stations Connect included in the wider requirement.

This award indicates established demand from Rail Delivery Group for integrated customer-contact and rail-industry communications services supported by specialist software. A future competitor would need credible capability in telephone-answering operations, industry-specific software and the delivery of managed services within a regulated rail environment. Experience of maintaining business-critical services, established interfaces and operational processes would be important, as would the ability to manage integration, testing, migration and service transition without disrupting customer-contact performance. Suppliers should be able to demonstrate the technical capacity to work with existing systems and dependencies, operational resilience, and an understanding of the continuity requirements attached to critical industry communications. The direct-award rationale shows that compatibility, proven performance and low transition risk were central to the selected supplier’s position.

How relevant is this notice?

Notice Information

Notice Title

TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

Notice Description

Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regulated customer contact centre performance and critical industry communications. A change of supplier would require redevelopment and migration of both services, including replacement of existing integrations, service testing and operational transition activities. Such changes would create disproportionate technical and operational difficulties and introduce avoidable service continuity risks.

Procurement Information

Both services are fully integrated within the existing operational and technical environment and have established interfaces, processes and operational dependencies. Replacing the services would require significant redevelopment, integration, testing and migration activity. This would introduce implementation risk, service continuity risk and potentially impact RDG's ability to maintain regulated customer service performance standards. The associated transition costs and operational impacts would be disproportionate to the benefits of changing supplier during the proposed contract period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ed80
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081723-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48100000 - Industry specific software package

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£750,708 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
6 Aug 20261 months ago
Contract Period
9 Sep 2026 - 8 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Rail Delivery Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4V 3DS
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Eckoh Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...