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Tortus Ambient Voice Technology

Somerset NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

01 Sep 2026 at 12:17

Award Notice
Summary of the contracting process

Somerset NHS Foundation Trust bought Tortus Ambient Voice Technology, a system and support service for ambient voice technology. The requirement covers unlimited licence access to Tortus Ambient Voice, using the pilot offering under the CCS G-Cloud 14 framework. The purpose is to support expansion and wider adoption of an existing pilot programme, with a licensing model intended to provide flexibility and scalability. The work is for the Trust’s NHS services in Somerset, with the buyer based at Musgrove Park Hospital in Taunton. Tortus AI Ltd, a London-based SME, is the supplier. This opportunity is relevant to providers of ambient voice, clinical technology, healthcare software licensing, implementation support or related systems and support services.

The procurement is complete and has been awarded. It used a limited procedure without prior publication of a call for competition, through the CCS G-Cloud 14 framework. The stated rationale was a change in licensing following an existing contract with Tortus AI to expand the pilot, following a requirements review covering functional, technical, information governance and commercial needs. The single lot was evaluated on price and recorded as cancelled, but the process has an active award to Tortus AI Ltd and an active contract. The contract value is £360,000 including the stated currency of GBP. The contract was signed on 30 May 2026. One bid was recorded. The award notice identifies Tortus AI Ltd as the selected supplier.

This procurement demonstrates NHS demand for ambient voice technology that can move from pilot use towards wider adoption and scalable deployment. A credible competitor for a future requirement would need a proven ambient voice product, a licensing model that can support changing levels of use, and the ability to expand access without losing operational flexibility. Suppliers should be able to address healthcare customers’ functional and technical requirements, information governance obligations and commercial value-for-money expectations. Experience of working with NHS organisations and of delivering or scaling pilot programmes would strengthen a supplier’s position. The route used here also shows the importance of being available through an established public-sector framework such as CCS G-Cloud, rather than relying only on an open competition.

How relevant is this notice?

Notice Information

Notice Title

Tortus Ambient Voice Technology

Notice Description

Provision of Tortus Ambient Voice Technology for Somerset NHS Foundation Trust. Awarded against the CCS G-Cloud 14 framework.

Lot Information

Lot 1

Unlimited licence access for Tortus Ambient Voice utilising the pilot offering against the CCS G-Cloud 14 framework.

Procurement Information

This award relates to a change in licensing model following an existing contract with Tortus AI to support the expansion of the pilot programme. Following a requirements-based review under the G-Cloud 14 Framework, the revised licensing approach was identified as the most appropriate option to enable increased pilot adoption and scalability. The new arrangement continues to provide the best fit against the Authority's functional, technical, information governance, and commercial requirements, while delivering the required flexibility and value for money.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ef6d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082596-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£360,000 £100K-£500K

Notice Dates

Publication Date
1 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Somerset NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TAUNTON
Postcode
TA1 5DA
Postcode Area
Taunton
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK62 Somerset
Delivery Location
TLK2 Dorset and Somerset
Local Authority
Somerset
Electoral Ward
Bishop's Hull & Taunton West
Westminster Constituency
Taunton and Wellington

Supplier Information

Number of Suppliers
1
Supplier Name

TORTUS AI LTD

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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