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Home Office Subject Access Request Unit (SARU) Redesign Project: End-to-End Information Rights Case Management Platform and Managed Service

Home Office

This public procurement record has 4 releases in its history.

PlanningUpdate

11 Sep 2026 at 14:15

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

10 Sep 2026 at 18:20

UK2 - Preliminary Market Engagement Notice
Planning

01 Sep 2026 at 13:01

UK2 - Preliminary Market Engagement Notice
Planning

01 Sep 2026 at 12:21

UK1 - Pipeline Notice
Summary of the contracting process

The Home Office is planning a single, UK-wide service for the Subject Access Request Unit (SARU): an end-to-end digital information-rights case-management platform and managed service. Subject Access Requests are the main requirement, with the proposed solution also supporting Freedom of Information requests and Parliamentary Questions through configurable workflows and shared case-management functions. The scope is expected to cover secure platform provision, customer submission and identity verification, workflow and deadline management, audit trails, document handling and redaction, management information, reporting, and integration with approved Home Office systems. It may also include configuration, testing, migration from existing systems, implementation, training, transition, go-live, service stabilisation, support, maintenance, security, resilience, and exit support. This is an IT and software implementation and support services requirement delivered across the United Kingdom.

This is a planned, above-threshold services procurement; the Home Office has stated an intention to use a two-stage Competitive Flexible Procedure under the Procurement Act 2023. The proposed contract is expected to run from 31 March 2027 to 30 March 2030, with renewal provisions potentially extending it to 30 March 2032. The estimated value is £4,388,800 excluding VAT, or £5,266,560 including VAT. The buyer expects to publish the next notice on 9 October 2026. Before any formal procurement, it plans a virtual preliminary market engagement event on 29 September 2026 at 14:00 BST. Suppliers are asked to register by 12:00 BST on 25 September 2026 and may submit written feedback by 17:00 BST on 6 October 2026. No tender or binding proposal is sought at this stage.

The requirement is suited to suppliers providing secure, configurable case-management software alongside implementation and long-term managed services. Relevant capability includes designing workflows for information-rights operations, customer-facing submission and identity-verification journeys, deadline and audit management, document processing and redaction, reporting, systems integration, data migration, testing, training, transition and service stabilisation. Suppliers should be able to demonstrate strong security, resilience, support and maintenance arrangements, as well as credible exit and transition-out planning. The Home Office is seeking market views on end-to-end delivery models, including product, configuration, integration, managed-service and partnership approaches. Consortium members, subcontractors and specialist delivery partners may be relevant, particularly where one provider cannot cover the full technical, implementation and operational capability. The planned procurement is identified as suitable for SMEs and VCSEs.

How relevant is this notice?

Notice Information

Notice Title

Home Office Subject Access Request Unit (SARU) Redesign Project: End-to-End Information Rights Case Management Platform and Managed Service

Notice Description

The Home Office anticipates conducting a procurement for an end-to-end digital case-management platform and associated configuration, integration, migration, implementation, transition and managed-service capability for the Subject Access Request Unit. Subject Access Requests are the primary driver for the requirement, although the proposed solution is also expected to support Freedom of Information requests and Parliamentary Questions through configurable workflows and shared core case-management capability. The proposed requirement may include: - a configurable and secure case-management platform; - customer submission and identity-verification capability or integration; - configurable workflows, case administration, deadline management and auditability; - document handling, processing and redaction capability; - management information and operational reporting; - integration with Authority-approved services, systems and platforms; - configuration, implementation and testing; - migration from existing systems and repositories; - training, transition, go-live and service stabilisation; - ongoing managed-service, support, maintenance, security and resilience; and - exit and transition-out support. The Authority currently intends to conduct a two-stage Competitive Flexible Procedure under the Procurement Act 2023. The final scope, procedure, timetable, contract term, estimated value and procurement documents remain subject to refinement and approval.

Planning Information

The Home Office intends to hold a virtual preliminary market engagement event through Microsoft Teams on 29 September 2026 at 14:00 BST. Interested suppliers should register by emailing daniel.reddy@homeoffice.gov.uk. As Daniel Reddy will be on leave from 14 to 18 September 2026, suppliers may also copy Mohammed Onim - Mohammed.Onim@homeoffice.gov.uk into any correspondence during this period. A Microsoft Teams invitation and further joining instructions will be issued to participants in due course. The event will provide an overview of: - the SARU Redesign programme and business need; - a high-level explanation of the proposed scope and intended outcomes; - information on the anticipated procurement approach and indicative timetable; - an explanation of the areas on which the Authority is seeking market feedback; and - an opportunity for suppliers to raise questions and identify material commercial, technical, implementation, migration, integration, service-management or participation considerations. The Authority is particularly interested in feedback concerning: - market appetite and capability for the proposed end-to-end requirement; - credible product, configuration, integration, delivery and managed-service models; - the potential use of consortium members, subcontractors and specialist delivery partners; implementation, migration, transition and service-stabilisation dependencies; - typical pricing structures and material whole-life-cost drivers; the proportionality and achievability of indicative volume, performance, security, accessibility, resilience and assurance assumptions; - the information suppliers would require to prepare robust and comparable tenders; potential barriers affecting SMEs, VCSEs, consortia or specialist providers; - and material risks, omissions or ambiguities that the Authority should consider before commencing any formal procurement: Interested suppliers should register by emailing daniel.reddy@homeoffice.gov.uk and providing their organisation name; primary contact name and email address; names and email addresses of proposed attendees; and details of any accessibility or reasonable-adjustment requirements relating to participation in the virtual event. Suppliers are requested to register by 12:00 BST on 25 September 2026. Joining instructions will be issued to registered participants using the contact details provided. Suppliers may submit clarification questions and written feedback by emailing daniel.reddy@homeoffice.gov.uk before, during or following the event. Questions and feedback should not be sent directly to operational, programme or technical stakeholders. The deadline for all written feedback is 17:00 BST on 6 October 2026. Feedback received after this deadline may not be considered as part of the Authority’s refinement of the proposed requirement and procurement approach. The Authority may provide written responses to materially relevant questions where appropriate. Material information arising from the engagement may be recorded and made available consistently to support transparency and equal treatment. Suppliers are not required to submit formal tenders, binding prices or fully developed technical proposals as part of this engagement. Participation or non-participation will not provide an advantage or disadvantage in any future procurement. No evaluation marks will be awarded for participation, and registration does not constitute selection, shortlisting or an invitation to tender. The Authority may use feedback received to refine the proposed requirements, procurement strategy, commercial model, contractual arrangements and procurement documents, but is not obliged to adopt any proposal, recommendation or feedback received. The proposed requirement, procedure, value, timetable and contractual arrangements remain indicative and subject to refinement, assurance and approval. This engagement does not constitute a Tender Notice, invitation to tender, request for quotation or commitment by the Authority to commence a procurement or award a contract. Suppliers participating in the virtual engagement event will be required to enter into an appropriate Non-Disclosure Agreement (NDA) before receiving the detailed engagement materials or joining instructions. The Authority will issue this NDA directly to suppliers who have registered their interest via email. Any suppliers who have registered interest so far, have been recorded, and will have this NDA emailed to them. They do not need to re-register their interest.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ef6e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086458-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72250000 - System and support services

72261000 - Software support services

72263000 - Software implementation services

Notice Value(s)

Tender Value
£4,388,800 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
9 Oct 2026Expired
Award Date
Not specified
Contract Period
31 Mar 2027 - 30 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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