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Security support

London Borough of Southwark

This public procurement record has 1 release in its history.

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01 Sep 2026 at 15:36

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Southwark procured 24-hour, seven-days-a-week security support for its Zscaler software. This is an ongoing software support service intended to help maintain security software operations outside normal working hours as well as during them. The requirement falls within software support services (CPV 72261000). Delivery is for Southwark Council in London. The procurement covered a single requirement, with the service associated with Zscaler rather than general IT support or broader cybersecurity consultancy. Businesses relevant to this requirement would therefore be suppliers able to provide continuous operational support for Zscaler deployments, respond to security software issues at any time, and work with a London local authority’s technology environment.

The procurement has been completed and the contract was awarded to Insight Direct UK Ltd following a below-threshold limited competition. The contract was signed on 6 May 2026 and runs from 1 June 2026 to 31 March 2027. Its value is £102,263.18 excluding VAT, or £122,715.82 including VAT. The award is active and the contract is active. The procedure was a limited competition rather than an open tender, and the requirement was handled as one lot. The published outcome identifies Insight Direct UK Ltd as the selected supplier for the Zscaler security support service. No separate award date is stated, so the signing date is the recorded contract milestone.

This award shows that Southwark buys dedicated, round-the-clock support for Zscaler software through a below-threshold limited competition. A credible competitor for a future requirement would need demonstrable expertise in Zscaler support, the operational capacity to provide continuous coverage, and processes for responding to incidents and service issues outside standard office hours. Experience supporting public-sector or similarly controlled technology environments would help demonstrate that the supplier can work within council governance, security and service-management expectations. The requirement is focused on software support rather than a broad technology outsourcing service, so relevant capability is likely to come from a specialist Zscaler support provider, a managed security services business with Zscaler expertise, or an established technology reseller able to deliver ongoing technical support.

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Notice Information

Notice Title

Security support

Notice Description

This service contract is for 24x7 security support for Zscaler software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06efc7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082778-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£102,263 £100K-£500K

Notice Dates

Publication Date
1 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jun 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Southwark
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2QH
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

Insight Direct (UK) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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