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Scope Application service level agreement

University Hospitals of Derby and Burton NHS Foundation Trust

This public procurement record has 1 release in its history.

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02 Sep 2026 at 12:13

UK7 - Contract Details Notice
Summary of the contracting process

University Hospitals of Derby and Burton NHS Foundation Trust procured an application and hardware service-level agreement. The requirement covers ongoing repair and maintenance services for the relevant application and associated hardware, supporting continued operation through a managed service arrangement. The buying organisation is the Trust, based at Royal Derby Hospital in Derby. Delivery is in the United Kingdom, with the awarded requirement associated with the Trust’s services. This is a healthcare technology support opportunity rather than a general IT supply contract: businesses should be able to maintain both software applications and the hardware on which they operate, with service performance governed by an agreed service-level agreement.

The procurement has been completed and awarded through a below-threshold tender procedure. One lot was awarded to Health Edge Solutions Limited. The award is active and the contract was signed on 28 July 2026, with an awarded value of £20,100.57 excluding VAT, or £24,120.68 including VAT. The contract runs from 28 July 2026 to 27 July 2029. The selected supplier is an SME. The published requirement described an application and hardware service agreement for this three-year period. The award covers repair and maintenance services for the single lot; no separate award values or additional lots are reported.

This procurement shows that the Trust buys specialist support for an application together with its supporting hardware, under a defined service-level agreement. Businesses well placed for a future requirement would combine application support, hardware maintenance, fault diagnosis and repair, with the operational capacity to keep a healthcare organisation’s systems running. Credibility would come from demonstrable experience managing service levels, responding to incidents, maintaining relevant equipment and coordinating software and hardware support as one service. Suppliers able to deliver reliably in an NHS environment, document performance and provide a clear escalation and service-management approach would be better positioned when this requirement next reaches the market.

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Notice Information

Notice Title

Scope Application service level agreement

Notice Description

Application and hardware service agreement for the period 28.07. 2026 - 27.07.2029.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f04b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083016-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£20,100 Under £100K

Notice Dates

Publication Date
2 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
28 Jul 2026 - 27 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University Hospitals of Derby and Burton NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE22 3NE
Postcode Area
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF11 Derby
Delivery Location
Not specified
Local Authority
Derby
Electoral Ward
Littleover
Westminster Constituency
Derby North

Supplier Information

Number of Suppliers
1
Supplier Name

Health Edge Solutions Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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