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Provision of Salesforce Customer Relationship Management system

Greater Manchester Combined Authority

This public procurement record has 1 release in its history.

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03 Sep 2026 at 11:07

UK7 - Contract Details Notice
Summary of the contracting process

Greater Manchester Combined Authority bought ongoing Salesforce Customer Relationship Management services from a supplier able to support, reconfigure and develop its existing Salesforce platform. The system underpins employer engagement activity across the Authority’s Education, Work and Skills directorate. It is used for relationship management, case management, service delivery tracking and performance reporting aligned with Greater Manchester Strategy priorities. This is a computer support service. Delivery covers England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. The buying organisation is based in Manchester, and the requirement concerns continued improvement and operational support of its existing CRM rather than implementation of a new system.

The procurement is complete and the contract was awarded to SKYFLO DIGITAL LTD. It was a below-threshold limited competition, with one completed lot. The contract was signed and awarded on 28 August 2026. Its initial period runs from 28 August 2026 to 2 August 2027, with two optional 12-month renewals at the contracting authority’s discretion; the maximum end date is 2 August 2029. The awarded value is £45,000 excluding VAT and £54,000 including VAT. The contract is active. The published outcome identifies one supplier and one award. The procurement was evaluated through the limited-competition process, but the available outcome does not state separate quality, technical or price weightings.

This requirement shows recurring demand from Greater Manchester Combined Authority for specialist Salesforce capability supporting an established public-sector CRM. Suppliers well placed for a future requirement would need practical expertise in Salesforce administration, technical support, reconfiguration and development, with the ability to maintain and improve an operational system rather than simply deliver an initial implementation. Relevant experience should include relationship management, case management, service delivery tracking and performance reporting, particularly in an Education, Work and Skills environment. A credible competitor would also need to demonstrate reliable ongoing support, understand how CRM processes support wider organisational strategy, and work across a broad England-wide service footprint. The award to an SME indicates that a focused specialist can meet this type of requirement.

How relevant is this notice?

Notice Information

Notice Title

Provision of Salesforce Customer Relationship Management system

Notice Description

The Greater Manchester Combined Authority (GMCA) requires a supplier to provide ongoing support, reconfiguration and development services for its existing Salesforce Customer Relationship Management (CRM) system which uses the Salesforce platform. The Salesforce platform is a tool that underpins GMCA's employer engagement activity and processes across GMCA's Education, Work and Skills directorate. The system supports relationship management, case management, service delivery tracking and performance reporting aligned to Greater Manchester Strategy priorities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f10b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083371-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72610000 - Computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£45,000 Under £100K

Notice Dates

Publication Date
3 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
28 Aug 2026 - 2 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Greater Manchester Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6EU
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

SKYFLO DIGITAL LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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