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Integrated Core Systems (ICS)

North West Ambulance Service N H S Trust

This public procurement record has 2 releases in its history.

PlanningUpdate

03 Sep 2026 at 14:47

UK1 - Pipeline Notice
Planning

03 Sep 2026 at 14:26

UK1 - Pipeline Notice
Summary of the contracting process

North West Ambulance Service NHS Trust intends to procure an integrated core systems platform combining computer-aided dispatch (CAD) and electronic patient records (EPR). The system will manage the complete patient and incident lifecycle, from call intake through hear-and-treat, dispatch, see-and-treat and see-and-convey care scenarios, clinical handover and post-event reporting. It is intended to reduce duplication, improve clinical safety and provide real-time information flow between control-room operations and care scenarios and locations. The procurement is principally for software packages and information systems. The buying organisation is the North West Ambulance Service NHS Trust, whose address is in Bolton. The planned requirement is for one unified and resilient joint solution rather than separate systems for individual stages of care.

This is a planned procurement: the buyer has announced its intention to procure but has not invited tenders. It expects to use a competitive flexible procedure for an above-threshold procurement. The estimated value is £19.3 million excluding VAT, or £23.1 million including VAT. There is one planned lot, marked as suitable for SMEs. The buyer expects the contract to run from 1 June 2029 to 31 May 2036, with a possible renewal extending the maximum period to 31 May 2039. A future notice is expected on 1 February 2027. The procurement follows previously published pipeline and preliminary market engagement notices. The planned contract status is planned, and the stated legal basis is the Procurement Act 2023.

The requirement is likely to suit software vendors, systems integrators and specialist healthcare or emergency-services technology suppliers able to provide a unified CAD and EPR platform. Relevant capability includes designing and integrating systems that support ambulance control rooms, patient records, clinical workflows, dispatch and handover, while maintaining real-time information exchange across operational and care settings. Suppliers should be prepared to address resilience, clinical safety, NHS security, information governance and high availability as core service requirements. The buyer is seeking a joint solution that minimises duplicated information and supports the full patient and incident lifecycle, rather than isolated software modules. The lot is explicitly identified as suitable for SMEs, so smaller specialist firms may be well placed, including as members of a delivery consortium or integration team.

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Notice Information

Notice Title

Integrated Core Systems (ICS)

Notice Description

A unified, resilient CAD and EPR platform that manages the full patient and incident lifecycle from call intake through each care scenario including hear and treat, dispatch, see and treat and see and convey, clinical handover and post event reporting while meeting NHS security, information governance and availability expectations. The joint solution must minimise duplication, improve clinical safety, and provide real time information flow between control room operations and all care scenarios and locations. See previously published notices in relation to this procurement - UK1: Pipeline notice Notice identifier: 2026/S 000-045009 UK2: Preliminary market engagement notice Notice identifier: 2026/S 000-062364

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f165
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083537-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£19,300,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Feb 20275 months to go
Award Date
Not specified
Contract Period
1 Jun 2029 - 31 May 2036 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North West Ambulance Service N H S Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOLTON
Postcode
BL1 5DD
Postcode Area
Bolton
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD36 Greater Manchester North West
Delivery Location
Not specified
Local Authority
Bolton
Electoral Ward
Heaton, Lostock & Chew Moor
Westminster Constituency
Bolton West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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