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2627-0114 Solarwinds Support and Maintenance

London Borough of Islington

This public procurement record has 1 release in its history.

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03 Sep 2026 at 16:24

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Islington procured software support and maintenance services for SolarWinds Observability SaaS Network & Infrastructure, including Observability Self-Hosted Advanced for Enterprise. The requirement covers ongoing support for network and infrastructure monitoring software rather than the supply of new hardware or general IT services. The buying organisation is the London Borough of Islington. The awarded service was intended for delivery across England, covering the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. This is a specialist software support requirement for a public-sector organisation using SolarWinds observability products in both SaaS and self-hosted enterprise environments.

The procurement has been completed and the contract was awarded to PROSPERON NETWORKS LTD. It used a below-threshold procedure, with the available record describing the method as unknown, and comprised one completed lot. The award was made on 30 May 2026. The contract was signed on 30 May 2026 and runs from 31 May 2026 to 30 May 2027. Its value is £37,383.25 excluding VAT, or £44,859.90 including VAT. The contract is active and the award is active. The awarded scope is software support services for SolarWinds Observability SaaS Network & Infrastructure and Observability Self-Hosted Advanced for Enterprise. The selected supplier is a small or medium-sized enterprise.

This procurement demonstrates demand from the London Borough of Islington for specialist SolarWinds support across a broad English delivery footprint. Suppliers well placed for a future requirement of this kind would need demonstrable capability in SolarWinds Observability SaaS, network and infrastructure monitoring, and the Advanced for Enterprise self-hosted platform. Credible competitors would also need to support a public-sector customer across multiple English regions, combining product-specific technical expertise with reliable maintenance and support arrangements. Experience maintaining observability environments, diagnosing network and infrastructure issues, managing enterprise self-hosted deployments, and supporting SaaS services would be directly relevant. The award to an SME shows that the requirement can be delivered by a focused specialist rather than only by a large IT services provider.

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Notice Information

Notice Title

2627-0114 Solarwinds Support and Maintenance

Notice Description

SolarWinds Observability SaaS Network & Infrastructure including Observability Self-Hosted Advanced for Enterprise

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f1a2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083623-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£37,383 Under £100K

Notice Dates

Publication Date
3 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2026 - 30 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Islington
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N1 2UD
Postcode Area
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
St Mary's & St James'
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

Prosperon Networks Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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