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Switched on Portsmouth Freephone

Portsmouth City Council

This public procurement record has 1 release in its history.

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04 Sep 2026 at 11:00

UK7 - Contract Details Notice
Summary of the contracting process

Portsmouth City Council commissioned a freephone energy advice service for vulnerable households in Portsmouth. The service is intended to help people keep warm and well by providing personalised information, advice and support, including guidance on ways to manage energy needs. This is a public telephone service delivered for the council and falls within the services category. The requirement relates to the council’s Switched on Portsmouth Freephone initiative. Suppliers suited to this type of work would combine telephone advice operations with practical energy guidance and the ability to support households that may be vulnerable or at risk of being unable to keep warm. The recorded delivery country is the United Kingdom, with the requirement associated with Portsmouth City Council.

The procurement is complete and has been awarded through a below-threshold procedure whose specific method is recorded as unknown. It comprised one lot. The contract was signed on 16 June 2026 and awarded to THE ENVIRONMENT CENTRE (TEC). The contract runs from 23 June 2026 to 31 March 2027, with a gross value of £124,920. The award is active and the contract is active. The award covers public telephone services for the freephone energy advice line. Portsmouth City Council is the buyer. The award was made on 23 June 2026. The procurement used the 2023/54 UK legal basis. The awarded supplier is a voluntary, community or social enterprise, indicating that the council selected an organisation able to deliver this community-facing support service.

For a supplier assessing future work from Portsmouth City Council, this procurement demonstrates demand for a dedicated freephone energy advice service supporting vulnerable households. A credible competitor would need to operate a reliable public telephone advice line and provide personalised, practical information rather than generic signposting alone. Relevant capability includes understanding household energy needs, helping people identify ways to keep warm and well, and delivering clear advice and support to potentially vulnerable callers. Experience in community-facing services would be important, alongside the operational capacity to handle enquiries consistently and sensitively. Organisations with a social-purpose or voluntary-sector delivery model may be well placed, since the selected provider is a voluntary, community or social enterprise. The requirement also points to value in combining telephone-service management with energy-advice expertise.

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Notice Information

Notice Title

Switched on Portsmouth Freephone

Notice Description

The freephone energy advice line will help vulnerable households identify ways to keep warm and well through personalised information, advice and support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f20c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083807-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64211000 - Public-telephone services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£124,920 £100K-£500K

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
23 Jun 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Portsmouth City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PORTSMOUTH
Postcode
PO1 2AL
Postcode Area
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
Not specified
Local Authority
Portsmouth
Electoral Ward
Charles Dickens
Westminster Constituency
Portsmouth South

Supplier Information

Number of Suppliers
1
Supplier Name

THE ENVIRONMENT CENTRE (TEC)

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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