Tender

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Installation, Maintenance, & Fault Rectification of Electronic Security Systems

Borough Council of King's Lynn & West Norfolk

This public procurement record has 2 releases in its history.

TenderUpdate

07 Sep 2026 at 13:25

UK4 - Tender Notice
Tender

04 Sep 2026 at 13:13

UK4 - Tender Notice
Summary of the contracting process

The Borough Council of King’s Lynn and West Norfolk is procuring electronic security systems services across Norfolk. The requirement covers installation, maintenance and fault rectification for around 1,400 CCTV cameras, together with intruder alarms, panic systems, perimeter security and access-control systems. These systems operate across Council premises and premises belonging to third-party stakeholders and customers, with most monitored through a staffed CCTV control room in King’s Lynn. The service uses Avigilon, Indigovision and Paxton systems. The contractor will respond to reactive maintenance tasks, carry out agreed scheduled visits, install Council-supplied equipment and plan new installations with the CCTV Manager. The main work category is security equipment repair and maintenance, including security cameras and surveillance systems.

The procurement has reached tender: the Council invited offers through a below-threshold open competition. Enquiries and tender submissions were due by 25 September 2026 at 12:00, with electronic submission permitted. The contract is scheduled to run from 1 November 2026 to 31 October 2028, with the Council’s discretion to renew it for two further six-month periods, potentially extending the term to 31 October 2029. The estimated value is £150,000 excluding VAT, or £180,000 including VAT. There is one lot, and the opportunity is evaluated 60% on price, 25% on experience and 15% on methodology. The Council is seeking a contractor to provide the required service throughout the contract period.

This opportunity suits security systems contractors, including small and medium-sized enterprises, with the capacity to provide reactive support 24 hours a day, 365 or 366 days a year. Strong candidates will have extensive experience and certification in Avigilon Unity Video and Indigovision, with the technical ability to install Council-supplied equipment within established protocol parameters and configurations. Contractors may also need to programme larger cameras and wireless heads on site, working with Council staff. Relevant capability includes maintaining and fault-finding CCTV, intruder alarms, panic systems, perimeter systems and access control, as well as delivering new installations across a geographically dispersed estate. Demonstrable experience and a clear, practical delivery methodology are important because together they account for 40% of the evaluation.

How relevant is this notice?

Notice Information

Notice Title

Installation, Maintenance, & Fault Rectification of Electronic Security Systems

Notice Description

1.1.The Borough Council of Kings Lynn & West Norfolk (Client) has operational responsibility for circa 1400 CCTV cameras located over a large geographical area of Norfolk, controlled and monitored via a manned 24/7 365 CCTV control room located in the Client Kings Lynn office. 1.2.In addition to CCTV security systems, the Client has operational and maintenance responsibility for a wide variety of electronic security systems consisting of Intruder Alarm Systems, Panic Systems, Perimeter systems and Access Control Systems, the majority of which are monitored via cameras to the CCTV control room. 1.3.The primary operating systems utilised by the Client are Avigilon, Indigovision and Paxton 1.4.The security systems cover a mixture of the Client owned/operated premisses and various third-party stakeholders/ customers premisses. 1.5.The Client employs a 'Run to Fail' maintenance strategy and therefore does not operate a Planned Preventative Maintenance (PPM) programme for Electronic Security Systems. When equipment fails it is generally swapped out or replaced with new. 1.6.The Client are seeking a contractor who can: 1.6.1.Provide a service 24 hours a day, 365(6) days a year to respond to reactive maintenance tasks as allocated by the CCTV Manager. 1.6.2.In agreement with the CCTV Manager carry out a schedule of pre-determined visits 1.6.3. Has extensive experience of Avigilon Unity Video and Indigovision Certification to install the Client supplied equipment, the vast majority being pre-programmed within the Client's protocol parameters and configuration. Some larger cameras and wireless heads may need to be programmed on site by the contractor with the Clients support 1.6.4.Plan new installations with the CCTV Manager to ensure best fit for the install and customer.

Lot Information

Lot 1

Renewal: 2 x 6 months at the Council's discretion

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f241
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084408-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

50 - Repair and maintenance services

CPV Codes

35120000 - Surveillance and security systems and devices

35125300 - Security cameras

50610000 - Repair and maintenance services of security equipment

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
£150,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20261 weeks ago
Submission Deadline
25 Sep 20262 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2026 - 31 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Borough Council of King's Lynn & West Norfolk
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KING'S LYNN
Postcode
PE30 1EX
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH52 North and West Norfolk
Delivery Location
TLH16 North and West Norfolk
Local Authority
King's Lynn and West Norfolk
Electoral Ward
St. Margaret's with St. Nicholas
Westminster Constituency
North West Norfolk

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...