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Headless Content Management System (CMS) and Digital Experience Platform (DXP) Market Engagement

NHS 24

This public procurement record has 1 release in its history.

Planning

07 Sep 2026 at 09:21

Planning Notice
Summary of the contracting process

NHS 24 is exploring a modern headless content management system and wider digital experience platform to support its future digital content and online service capability. The requirement is for IT services covering platform licensing, hosting, implementation, systems integration, content modelling and migration, user experience design, front-end development, training, support, knowledge transfer and ongoing service management. The platform is expected to be secure, scalable and API-driven, allowing content to be created, managed and reused across websites, mobile experiences, conversational interfaces and future digital channels. This is a service requirement in the health sector, led by NHS 24 from Edinburgh, and may involve software development, web content management and web server software services.

This process is at the planning and market-engagement stage, not a formal competition or invitation to tender. NHS 24 is seeking supplier views to shape the future scope, delivery model, commercial options and route to market. The buyer has not yet settled its procurement approach. It is considering platform-only, implementation-only, end-to-end and multi-supplier arrangements. The potential requirement is presented as a single scope rather than separate lots. NHS 24’s indicative expectation is to publish a future notice on 27 November 2026. No contract value, budget, contract duration, tender deadline or evaluation criteria are set out at this stage. Supplier responses to the engagement will inform the eventual strategy and procurement approach.

The engagement will suit suppliers specialising in headless CMS and digital experience platforms, particularly those able to combine software, hosting, implementation and integration expertise. Relevant capability includes API-led architecture, secure and scalable content platforms, content modelling and migration, user experience design, front-end development and delivery across web, mobile and conversational channels. Suppliers with strong training, knowledge-transfer, support and service-management teams are likely to be well placed. The buyer is explicitly seeking insight into different delivery and commercial models, so platform vendors, implementation partners, end-to-end digital agencies and businesses able to work within multi-supplier arrangements may all have a role. This is an opportunity to prepare and influence the future requirement, rather than bid for a contract now.

How relevant is this notice?

Notice Information

Notice Title

Headless Content Management System (CMS) and Digital Experience Platform (DXP) Market Engagement

Notice Description

NHS 24 is undertaking market engagement to inform the potential procurement of a Headless Content Management System (CMS) and Digital Experience Platform (DXP). The exercise will explore available solutions, delivery models, implementation approaches and commercial options to support the future NHS 24 digital experience and content management capability.

Lot Information

Lot 1

NHS 24 is undertaking a preliminary market consultation to inform the potential procurement and implementation of a modern Headless Content Management System (CMS) and wider Digital Experience Platform (DXP) capability. The objective is to understand available market solutions, delivery approaches, commercial models and routes to market capable of supporting a secure, scalable and API-driven platform for the creation, management and reuse of content across websites, mobile experiences, conversational interfaces and future digital channels. The potential requirement may include platform licensing, hosting, implementation, systems integration, content modelling, content migration, user experience design, front-end development, training, support, knowledge transfer and ongoing service management. NHS 24 has not yet determined the preferred procurement approach and is seeking supplier input on alternative delivery models, including platform-only, implementation-only, end-to-end and multi-supplier arrangements. This exercise is for market engagement purposes only and does not constitute a formal procurement competition or commitment to procure. Supplier responses will be used to inform NHS 24's future strategy, scope and procurement approach

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f30b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084199-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72212222 - Web server software development services

72212224 - Web page editing software development services

72212517 - IT software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
27 Nov 20263 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS 24
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
G51 4EB
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Cardonald
Westminster Constituency
Paisley and Renfrewshire North

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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