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COV - Independent Children's Complaints Investigation 2026

Coventry City Council

This public procurement record has 1 release in its history.

Tender

08 Sep 2026 at 13:32

UK4 - Tender Notice
Summary of the contracting process

Coventry City Council is seeking service providers to deliver independent investigations for its children’s complaints service. The requirement covers support across all stages of the Council’s external complaints process, including investigation work and associated customer-facing services. This is a public-sector social and personal service opportunity, with the procurement also classified under customer services. The work is commissioned by Coventry City Council for its children’s complaints function and relates to service delivery in Coventry. It is suitable for organisations that provide independent complaints investigation services, particularly those able to manage cases from initial external complaint through to completion and support the Council’s full process. The requirement is structured as a single service opportunity within a framework arrangement.

The procurement has reached tender: Coventry City Council invited offers through an open procedure. Bids and enquiries were due by 12 October 2026 at 12:00 BST. The planned award decision date was 23 October 2026. The contract period was set from 16 November 2026 to 15 November 2029, with two optional two-year extensions, giving a maximum end date of 15 November 2033. The estimated value is £602,000 excluding VAT and £722,400 including VAT. The arrangement uses a framework scheme, with contracts awarded without reopening competition. Evaluation is pass/fail against quality criteria: tenderers must pass every criterion to be successful. Submissions may be made electronically in English.

This opportunity suits specialist complaints investigation providers with the independence, judgement and case-management capability to handle children’s complaints for a local authority. Suppliers should be able to support every stage of an external complaints process rather than only undertaking isolated investigations. Relevant organisations may include established complaints investigation practices, social-care or public-service review providers, and specialist teams experienced in working with sensitive cases involving children and families. The requirement favours providers able to deliver consistent quality across a service framework and respond to individual work packages without a further competition. A supplier’s ability to demonstrate reliable processes, appropriately skilled investigators, sound reporting and capacity to manage a continuing flow of cases will be commercially relevant, although the published evaluation is expressed as pass/fail quality criteria.

How relevant is this notice?

Notice Information

Notice Title

COV - Independent Children's Complaints Investigation 2026

Notice Description

Coventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f480
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084881-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

98 - Other community, social and personal services

CPV Codes

79342300 - Customer services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£602,000 £500K-£1M
Lots Value
£602,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20261 weeks ago
Submission Deadline
12 Oct 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
16 Nov 2026 - 15 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Coventry City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 5RR
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLG33 Coventry
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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