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DCWW2117 Live and Final Debt

Dwr Cymru Cyfyngedig

This public procurement record has 1 release in its history.

Planning

09 Sep 2026 at 11:03

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Dŵr Cymru Welsh Water intends to procure debt collection agency services under the working title “Live and Final Debt”. The service will cover recovery of both live customer debt and final customer debt. Its stated purpose is to support customer outcomes while maintaining regulatory compliance and service performance. This is a specialist financial customer-management service rather than a supply, construction or general business-support contract. The buying organisation is Dwr Cymru Cyfyngedig, trading as Dŵr Cymru Welsh Water, a private utility. The procurement is associated with Welsh Water’s customer debt-recovery operations; the source does not identify a separate delivery site or geographical service area. The procurement is classified as collection agency services (CPV 79940000).

This process is at the planning stage and is not an invitation to tender. Welsh Water is carrying out preliminary market engagement to understand market practice, emerging delivery models and supplier views before finalising its procurement approach. Interested suppliers are expected to provide high-level responses through a response form, with completed responses due by 2 October 2026. The buyer currently anticipates a contract running from 20 July 2027 to 20 July 2030; these are planning dates rather than a tender deadline. The procurement is identified as a utilities procurement and as above the relevant threshold. It is divided into one planned lot covering the live and final customer-debt collection service. No contract value or award basis is stated.

The future requirement is likely to suit established debt collection agencies with experience recovering both current and final customer debt, particularly in regulated utility or other consumer-facing environments. Welsh Water is seeking supplier perspectives on commercial and allocation models, digital and AI-enabled collections, data and insight, customer vulnerability, performance management, mobilisation and future market developments. Suppliers should therefore be ready to explain how they deliver effective recovery while protecting vulnerable customers, meeting regulatory obligations and producing reliable performance information. Relevant strengths include scalable operational capacity, robust data handling, adaptable digital channels, experienced collections staff and a credible mobilisation plan. The market engagement is intended to inform the later procurement, so capable suppliers can use it to help shape the buyer’s understanding of workable delivery models.

How relevant is this notice?

Notice Information

Notice Title

DCWW2117 Live and Final Debt

Notice Description

Procurement of debt collection agency services for Dwr Cymru Welsh Water, covering the recovery of live and final customer debt, with a focus on customer outcomes, regulatory compliance and service performance.

Planning Information

Dŵr Cymru Welsh Water is undertaking preliminary market engagement in relation to the future provision of debt collection agency services, covering the recovery of live and final customer debt. The engagement is intended to help Welsh Water understand current market practice, emerging delivery models and supplier perspectives before finalising its future procurement approach. Areas of interest include commercial and allocation models, digital and AI-enabled collections, data and insight, customer vulnerability, performance, mobilisation and future market developments. This engagement is exploratory and is not a call for competition. Participation will not provide any supplier with an advantage in any future procurement process, and Welsh Water is not committing to any particular sourcing or commercial model at this stage. Interested suppliers should email Maite.Keuller@dwrcymru.com to request the market engagement response form, which will be issued by email. All questions are optional and responses should be high-level and proportionate. Each response is limited to 2,500 characters, including spaces. Completed response forms should be returned by 2 October 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f566
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085286-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 Jul 2027 - 20 Jul 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Dwr Cymru Cyfyngedig
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF3 0LT
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Trowbridge
Westminster Constituency
Cardiff East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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