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ECINS Phoenix Referral

The Police and Crime Commissioner for Surrey

This public procurement record has 1 release in its history.

Award

11 Sep 2026 at 10:05

UK7 - Contract Details Notice
Summary of the contracting process

The Police and Crime Commissioner for Surrey procured the ECINS Phoenix referral solution for victim services across Surrey. The requirement is a referral management module for the Pan-Surrey ECINS system, integrated with the ECINS case-management application and including a Niche import tool. It is software for managing victim-service referrals and associated case information, classified as a database and operating software package. Delivery covers Surrey locations represented by Guildford, East Surrey and West Surrey areas. The procurement supports continuation of an embedded system already used by the police and crime commissioner, rather than a new standalone implementation. The selected supplier is N.S.E.P. Community Interest Company, based in Lowestoft.

The procurement is complete and the contract was awarded to N.S.E.P. Community Interest Company. It used a below-threshold direct award without competition, outside the G-Cloud 14 framework; the stated rationale was continuation of an embedded system that the buyer was unable to move away from, with savings achieved through the direct award. The award covered one lot. The contract was signed on 14 August 2026 and runs from 15 August 2026 to 14 August 2030, with one optional 12-month extension to 14 August 2031. Its value is £75,870.30 excluding VAT and £91,044.36 including VAT. The contract is active, and the award date is recorded as 14 August 2026.

This procurement demonstrates established demand from Surrey’s policing and victim-services environment for an integrated referral and case-management platform, rather than a generic database product. Suppliers targeting a future requirement would need a credible victim-services referral module, reliable integration with ECINS case management, and a practical Niche import capability. They would also need to support continuity of an embedded operational system, preserve existing data and workflows, and demonstrate that their solution can serve activity across Surrey. The route used here shows that continuity, technical compatibility and value for money were central commercial considerations. Relevant competitors are therefore likely to be specialist public-sector case-management or referral-software providers with integration capability, implementation understanding and capacity to support a county-wide service.

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Notice Information

Notice Title

ECINS Phoenix Referral

Notice Description

Pan-Surrey ECINS Victim Services referral management module with ECINS case management API integration and Niche import tool. This is a continuation of an imbedded system of which we are currently unable to move away from. The terms of the contract match that which could have been achieved under Gcloud 14 framework however savings were achieved by putting in a below threshold direct award outside of the framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f7a7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086238-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48600000 - Database and operating software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£75,870 Under £100K

Notice Dates

Publication Date
11 Sep 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Aug 2026 - 14 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Police and Crime Commissioner for Surrey
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GUILDFORD
Postcode
GU3 1YJ
Postcode Area
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Guildford
Electoral Ward
Stoke
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

N.S.E.P. COMMUNITY INTEREST COMPANY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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