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Mediation Service for Lewisham housing tenants and leaseholders

London Borough of Lewisham

This public procurement record has 2 releases in its history.

Award

11 Sep 2026 at 16:29

UK6 - Contract Award Notice
Award

11 Sep 2026 at 10:35

UK5 - Transparency Notice
Summary of the contracting process

The London Borough of Lewisham commissioned a mediation service for its housing tenants and leaseholders. The service supports residents and the council in resolving disputes and addressing anti-social behaviour affecting peace, quiet and security in homes and neighbourhoods. Required delivery includes shuttle mediation, face-to-face mediation, virtual mediation and one-party mediation. This is a community-focused service contract rather than a construction, goods or general consultancy requirement. The work is for Lewisham Council Housing and is delivered in Lewisham, serving tenants and leaseholders across the borough. It would suit organisations specialising in residential, community or neighbourhood dispute resolution, particularly those able to provide both facilitated contact between parties and separate support where joint mediation is unsuitable.

The procurement is complete and the contract was awarded on 10 September 2026 to CRIME CONCERN UK LIMITED. Lewisham used a direct below-threshold procedure without competition. The award value is £75,000 gross, and the contract is scheduled to run from 1 October 2026 to 1 October 2029. The council has discretion to extend it for a further two years, with the maximum possible end date being 30 September 2031, subject to performance. A future contract-signature milestone was scheduled for 14 September 2026. There was one lot, covering the full mediation service. The award concerns services provided to the community. The published outcome identifies the selected supplier, but gives no separate quality, price or other evaluation weighting.

This award shows that Lewisham Housing uses an external specialist to manage tenant and leaseholder disputes and prevent anti-social behaviour from escalating. A credible future competitor would need practical expertise in shuttle mediation, face-to-face mediation, virtual mediation and one-party mediation, with the flexibility to move between these approaches according to the circumstances. Providers should be able to work sensitively with residents, maintain impartiality and confidentiality, and support constructive outcomes where relationships between neighbours or other parties have broken down. Experience of housing, community safety, anti-social behaviour or neighbourhood dispute work would be directly relevant. The requirement also favours organisations with the operational capacity to provide consistent case handling across a borough and to demonstrate reliable performance against a council contract.

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Notice Information

Notice Title

Mediation Service for Lewisham housing tenants and leaseholders

Notice Description

ewisham Council is seeking to award a Mediation Service for Lewisham housing tenants and leaseholders. This service will provide: - Shuttle mediation - Face to face mediation - Virtual mediation - One-party mediation Lewisham Council Housing's anti-social behaviour (ASB) Policy states that we are committed to ensuring that our tenants and leaseholders enjoy their right to peace, quiet and security in and around their home and neighbourhood, and that we will use a range of preventative measures towards this aim.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f7b9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086611-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75200000 - Provision of services to the community

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£75,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Sep 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Sep 20266 days ago
Contract Period
1 Oct 2026 - 1 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Lewisham
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CATFORD
Postcode
SE6 4RU
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Lewisham
Electoral Ward
Rushey Green
Westminster Constituency
Lewisham East

Supplier Information

Number of Suppliers
1
Supplier Name

Crime Concern UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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