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Ulysees System Safeguard Service

NHS SURREY AND SUSSEX INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

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11 Sep 2026 at 10:53

UK7 - Contract Details Notice
Summary of the contracting process

NHS Surrey and Sussex Integrated Care Board has procured a software licence and support service for the Ulysses safeguard system. The service covers software updates, helpdesk assistance, a user forum, user meetings and webinars for risk, complaints and Patient Advice and Liaison Service records, and incident modules. The system brings together risk registers, complaints and PALS records and correspondence, including enquiries from MPs, legal services records, and patient safety and incident reporting data. It supports comprehensive reporting for executive meetings, the Board and its sub-committees, helping the organisation oversee corporate governance. The procurement is for services relating to software supply and supports the ICB’s operations in the NHS Surrey and Sussex area.

The procurement is complete and was awarded directly without competition as a below-threshold contract. Ulysses (2000) Limited was selected as the supplier. The contract was signed on 30 June 2026 and runs from 1 July 2026 to 30 June 2028, for two years. Its value is £30,275.94 excluding VAT, or £36,331.13 including VAT. The award covers one lot and the contract is active. The requirement was evaluated through a direct award route rather than a competitive tender. The arrangement is for the Ulysses system and includes the licence, support, updates, helpdesk, user engagement and reporting-related services described in the scope.

This award shows established NHS demand for a single system covering risk management, complaints and PALS administration, legal services records, patient safety and incident reporting. A credible future competitor would need to provide a dependable software platform that can consolidate these records and correspondence, support structured reporting, and help senior NHS governance bodies obtain assurance from consistent information. Operational capability would also need to include software licensing, timely updates, responsive helpdesk support, user guidance through forums and meetings, and webinars for different user groups. The selected supplier is a small or medium-sized enterprise, indicating that specialist providers with focused governance, risk or healthcare software capability can compete for this type of requirement.

How relevant is this notice?

Notice Information

Notice Title

Ulysees System Safeguard Service

Notice Description

NHS Surrey and Sussex Integrated Care Board has awarded a contract for the Ulysees software system. The Ulysses safeguard system is a licence and support for updates, helpdesk, forum, user meetings / webinars for the Risk, Request for Information (used for complaints and PALS) and Incident modules. The system enables successful management of risk registers, complaints and PALS records and correspondence (including MP enquiries), legal services records, and patient safety and incident reporting data in one place, and to provide regular and comprehensive reports on all of these items to provide assurance to Executive meetings and the Board and its sub-committees that robust corporate governance processes are in place. This is a 2-year contract: Total contract value (2 years) = PS30,275.94 (excluding VAT)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f7c0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086275-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£30,275 Under £100K

Notice Dates

Publication Date
11 Sep 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2026 - 30 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SURREY AND SUSSEX INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEWES
Postcode
BN7 2FZ
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
Not specified
Local Authority
Lewes
Electoral Ward
Lewes Bridge
Westminster Constituency
Lewes

Supplier Information

Number of Suppliers
1
Supplier Name

ULYSSES (2000) LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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