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Public Health Wales SMS Reminder System

Public Health Wales NHS Trust

This public procurement record has 1 release in its history.

Planning

11 Sep 2026 at 11:22

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Public Health Wales is planning to procure a secure, reliable and cost-effective SMS messaging service for screening programmes across Wales. The main use will be appointment reminders for screening participants, with additional capability for short-notice notifications and wider operational communications. This is a telecommunications service, covering message delivery rather than postal services. Public Health Wales is the buying organisation, with NHS Wales Shared Services Partnership, hosted by Velindre University NHS Trust, facilitating the pre-market engagement. Delivery is intended across Wales. The requirement is arranged as a single planned lot and may be suitable for small and medium-sized enterprises and voluntary, community or social enterprises. Suppliers with experience of dependable public-sector or healthcare messaging at scale should monitor its development and prepare to demonstrate how their service would support screening communications securely and reliably.

This procurement is at the planning stage and is currently a pre-market engagement exercise, not an invitation to tender. Suppliers must request, complete and return the engagement documents by email, using the subject “PHW SMS REMINDER SYSTEM”; the stated return time is 2pm on 28 September 2026. Public Health Wales expects a subsequent notice around 1 January 2027. The anticipated programme period is 1 April 2027 to 31 March 2028. The buyer has not set out a procurement procedure or evaluation method at this stage. The requirement is below the applicable threshold and is planned as one lot. Suppliers should use the engagement to understand the proposed service and inform the buyer before the future competitive procurement is developed. The engagement documents are available on request by email to the procurement contact.

The requirement should suit SMS platforms, telecommunications providers and specialist messaging companies able to deliver secure, reliable and cost-effective communications to screening participants across Wales. Relevant capability includes appointment-reminder services, rapid or short-notice messaging, and operational broadcast communications, with the resilience and capacity to support a public health programme. Suppliers should be ready to explain how their systems protect personal information, maintain dependable message delivery and support service continuity. Experience in healthcare, screening, NHS or other public-sector communications would be useful preparation, particularly where services involve sensitive recipient data and high-volume or time-critical notifications. The buyer has indicated that small and medium-sized enterprises and voluntary, community and social enterprises may be suitable, so established providers, specialist SMEs and mission-led organisations should consider contributing to the engagement.

How relevant is this notice?

Notice Information

Notice Title

Public Health Wales SMS Reminder System

Notice Description

Public Health Wales (PHW), require a secure, reliable, and cost-effective SMS messaging solution. The solution will primarily support appointment reminders, with additional functionality to enable short-notice notifications and wider operational communications for all screening participants across Wales.

Planning Information

Full details of this Pre Market Engagement exercise are available upon request. The document must be requested by emailing Connor.Lloyd@wales.nhs.uk. The email subject must state "PHW SMS REMINDER SYSTEM". Interested suppliers are encouraged to request the documents as soon as possible.Interested parties must request, complete and return the documents Connor.Lloyd@wales.nhs.uk by 2pm on 28th September 2026. N.B.1. No estimated costs for the requirement are available at this stage. N.B.2. The estimated contract dates reflect the anticipated live programme date.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f7d3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086309-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Sep 20265 days ago
Submission Deadline
Not specified
Future Notice Date
1 Jan 20274 months to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Public Health Wales NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 4BZ
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Butetown
Westminster Constituency
Cardiff South and Penarth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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