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Oriel - Digital Wayfinding Service

Moorfields Eye Hospital NHS Foundation Trust

This public procurement record has 1 release in its history.

Tender

16 Sep 2026 at 12:08

UK4 - Tender Notice
Summary of the contracting process

Moorfields Eye Hospital NHS Foundation Trust is procuring a digital wayfinding platform for the Moorfields and UCL Centre for Eye Health. The requirement covers supplying, configuring, integrating, testing, deploying and supporting the platform. It must provide interactive digital building maps, destination search, multi-floor route generation and step-free navigation for patients, visitors, staff and students, including accessible navigation. This is a software and information-systems requirement, suited to suppliers of wayfinding, mapping, navigation or related digital platforms. The service will support activity at the Moorfields and UCL Centre for Eye Health in London. The Trust is the buying organisation, with Akeso & Company Limited acting as the procuring entity and project coordinator. The requirement is presented as a single package covering the complete platform and its ongoing support.

The procurement has reached tender: suppliers are invited to submit requests to participate through an open competitive flexible procedure, followed by a two-stage process. Enquiries close on 29 September 2026 at 23:59, and requests to participate or tenders close on 12 October 2026 at 23:59. Shortlisted suppliers will submit one final technical and commercial tender, with no negotiation or dialogue. The three highest-ranked suppliers will attend demonstrations on 17 and 18 November 2026; the award decision is due by 15 December 2026. The contract is scheduled for 25 March 2027 to 25 March 2029, with two optional 12-month extensions, potentially until 25 March 2031. Its estimated value is £470,000 excluding VAT, or £564,000 including VAT. Evaluation is price 30%, quality 60% and social value 10%.

This opportunity suits an SME or larger technology supplier able to provide and support a complete digital wayfinding service rather than a standalone software licence. Strong capability is needed in interactive mapping, destination search, multi-floor routing, step-free route generation, accessibility and inclusive navigation. Suppliers should be able to configure and integrate the platform with the Centre’s environment, test it, deploy it and provide ongoing technical support. The competition requires a structured participation response followed by a single final technical and commercial tender, so bidders need sufficient bid-management and solution-design capacity. The evaluation places greatest emphasis on quality, including the functional and technical solution and accessibility; leading suppliers will demonstrate their platform in person. Delivery will also require compliance with the Trust’s contractual, confidentiality and ethical-wall arrangements, together with a credible approach to service levels, performance monitoring and service credits.

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Notice Information

Notice Title

Oriel - Digital Wayfinding Service

Notice Description

The supply, configuration, integration, testing, deployment and ongoing support of a digital wayfinding platform for the Moorfields and UCL Centre for Eye Health. The platform will provide interactive digital building maps, destination search, multi-floor and step-free route generation, and accessible navigation for patients, visitors, staff and students.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06fafd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087699-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£470,000 £100K-£500K
Lots Value
£470,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 20262 weeks ago
Submission Deadline
12 Oct 20265 days to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Mar 2027 - 25 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Moorfields Eye Hospital NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC1V 2PD
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Islington
Electoral Ward
Bunhill
Westminster Constituency
Islington South and Finsbury

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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