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MRI housing system

West Northamptonshire Council

This public procurement record has 2 releases in its history.

Award

21 Sep 2026 at 13:25

UK6 - Contract Award Notice
Award

17 Sep 2026 at 13:59

UK5 - Transparency Notice
Summary of the contracting process

West Northamptonshire Council procured support for its existing MRI One Housing system, formerly Capita, to maintain housing-system operations while a newly procured system is implemented and users and data are migrated. The requirement covers the MRI housing system upgrade, deployment, training, custom code, integrations, interfaces and ongoing software maintenance. It is an information technology services requirement for the council’s housing operations in West Northamptonshire, including Northampton. The work is centred on extending and supporting an established housing platform rather than supplying a new standalone system. The selected provider is expected to combine housing-management software expertise with implementation support, technical development, systems integration, interface management, user training and continuing maintenance. This is relevant to housing software vendors, implementation partners, integration specialists and managed support providers with experience of MRI or comparable public-sector housing systems.

The procurement is complete and has been awarded through a direct award to MRI SOFTWARE LIMITED. The council relied on the statutory route for additional or repeat goods, services or works from the existing supplier, citing incompatibility and disproportionate technical difficulties that could arise from changing supplier while the replacement system is implemented. The award date was 17 September 2026. The awarded value is £910,800 excluding VAT, or £1,092,960 including VAT. The contract period is 1 April 2027 to 31 March 2029, with a 12-month optional extension to a maximum end date of 31 March 2030. There is one completed lot, covering information technology services. MRI SOFTWARE LIMITED is the active awarded supplier. A signature was scheduled for 1 October 2026.

This award is useful market evidence for suppliers targeting West Northamptonshire Council’s future housing-technology requirements. A credible competitor would need to support a live housing-management platform during a complex transition, keep existing services operating while migration takes place, and manage the technical dependencies between the current and replacement systems. Relevant capability includes MRI One Housing or closely comparable housing-system expertise, software upgrades, custom development, integrations, interfaces, deployment, data and system migration support, user training and software maintenance. Experience of public-sector housing environments and the operational discipline to maintain continuity would strengthen a supplier’s position. The requirement also indicates demand for a supplier able to work alongside an in-progress replacement programme, understand incumbent-system dependencies and provide support across both technical delivery and service operations at council scale.

How relevant is this notice?

Notice Information

Notice Title

MRI housing system

Notice Description

supply of MRI (formerly Capita) One Housing Upgrade including deployment/training, Custom Code, Integrations, and Interfaces plus software maintenance This is required for a 2 year period plus an optional 3rd year a new housing system was already procured and awarded, however the existing MRI housing system is still required while migration takes place,

Procurement Information

under PA23, Schedule 5, Clause 7 as set out below. Additional or repeat goods, services or works 7. The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a)a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance we have already procured a new system that we are in the process of implementing, and we need to carry on using the current system in the meantime

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07747a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089146-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£910,800 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Sep 20262 weeks ago
Contract Period
1 Apr 2027 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Northamptonshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHAMPTON
Postcode
NN1 1ED
Postcode Area
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
Not specified
Local Authority
West Northamptonshire
Electoral Ward
Castle
Westminster Constituency
Northampton North

Supplier Information

Number of Suppliers
1
Supplier Name

MRI Software Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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