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Visitor and Member Experience Surveys - National Ops

Forestry Commission

This public procurement record has 1 release in its history.

Tender

17 Sep 2026 at 13:59

UK4 - Tender Notice
Summary of the contracting process

The Forestry Commission is procuring customer survey and market research services for Forestry England. It seeks a research partner to design, deliver and report on three programmes: seasonal visitor experience surveys, marketing trail evaluation, and online member surveys. The visitor surveys require face-to-face interviews at 27 forest centres across England at least three times each year. The marketing trail evaluation requires annual face-to-face fieldwork at 16 forest centres. The online member survey is to be sent annually to current and recently lapsed members, covering national and local membership. The requirement is for services in England and concerns customer survey services. It is a single, national research assignment covering fieldwork, online research, analysis and reporting for Forestry England’s visitor and membership operations.

The process has reached tender: the Forestry Commission invited offers through an open procedure, with electronic submission allowed in English. Enquiries had to be submitted by 2 October 2026 at 22:59 UTC, and offers by 12 October 2026 at 11:00 UTC. The planned award decision date was 2 December 2026 at 23:59 UTC. The contract period is 4 January 2027 to 3 January 2032. Its estimated value is £322,500 excluding VAT and £387,000 including VAT. The evaluation gives 45% to price and 55% to quality: methodology 20%, fieldwork delivery and quality assurance 10%, data analysis and reporting 10%, team experience and project management 5%, and social value 10%. The requirement is suitable for SMEs and voluntary, community or social enterprises, and is expected to recur from September 2031.

This opportunity suits a market research or customer insight provider able to run mixed-method research at national scale. Strong bidders will need a credible methodology for face-to-face visitor interviews across 27 forest centres several times a year, additional annual fieldwork at 16 centres, and online surveys for current and recently lapsed members. The work calls for dependable fieldwork planning, interviewer management, quality assurance, data handling, analysis and clear reporting. Relevant team experience and effective project management will be assessed, alongside the quality of the methodology, fieldwork delivery and analysis approach. The assignment also rewards social value, so suppliers should be able to explain the wider social benefits of their delivery. SMEs and voluntary, community or social enterprises are expressly considered suitable.

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Notice Information

Notice Title

Visitor and Member Experience Surveys - National Ops

Notice Description

Forestry England is looking for a research partner to design, deliver and report on three core research programmes: A. Seasonal visitor experience surveys - carried out at least three times a year through face-to-face interviews at 27 forest centres across England B. Marketing trail evaluation survey - carried out at least once a year through face-to-face fieldwork at 16 forest centres C. Online member survey - sent to current members and recently lapsed members (national and local) annually

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07747b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088250-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£322,500 £100K-£500K
Lots Value
£322,500 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20264 days ago
Submission Deadline
12 Oct 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Jan 2027 - 3 Jan 2032 Over 5 years
Recurrence
2031-09-16

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Forestry Commission
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS16 1EJ
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
South Gloucestershire
Electoral Ward
Stoke Park & Cheswick
Westminster Constituency
Filton and Bradley Stoke

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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