Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Social Landlord Tenant Advice Service for Great Yarmouth Borough Council.

Great Yarmouth Borough Council

This public procurement record has 1 release in its history.

Award

17 Sep 2026 at 16:30

UK7 - Contract Details Notice
Summary of the contracting process

Great Yarmouth Borough Council commissioned a money and debt advice service for tenants and residents of its social housing. The service provides initial benefit and debt assessments, identifies potential entitlement, supports residents through benefit claims and offers further assistance where needed. Its wider purpose is supportive debt management: triaging and prioritising debt advice, helping tenants maintain rent payments, reducing arrears and preventing escalation towards eviction through early intervention. The provider is expected to operate from its own premises, use its own data system and provide an accessible meeting place for residents. This is a public service contract focused on financial wellbeing, benefits support, debt advice and tenancy sustainment in Great Yarmouth. East Suffolk Council managed the procurement for Great Yarmouth Borough Council.

The procurement is complete and the contract was awarded to Norfolk Citizens Advice on 17 September 2026. It used a below-threshold limited competition. The contract is valued at £93,240 excluding VAT, or £111,888 including VAT. The initial contract period runs from 18 September 2026 to 17 September 2028, with one optional one-year extension that Great Yarmouth Borough Council can trigger, allowing the arrangement to run until 17 September 2029. The awarded contract is active. The requirement was handled as a single lot. The award covers financial management consultancy services for the social landlord tenant advice service, with Norfolk Citizens Advice selected as the supplier. The contract was signed on 17 September 2026.

This procurement shows demand from Great Yarmouth Borough Council for a specialist tenant-facing advice provider able to combine benefits guidance, debt assessment and practical debt management. A credible future competitor would need advisers who can assess benefit entitlement, support claims, triage and prioritise debts, and help residents sustain rent payments while reducing arrears. Experience in tenancy sustainment, early intervention and preventing escalation to eviction would be directly relevant. The service model also requires operational capacity beyond advice delivery: a provider-owned premises, an effective data system and an accessible meeting place for residents. Norfolk Citizens Advice, an SME and voluntary, community or social enterprise, was selected, indicating that organisations with community-service capability and established advice infrastructure can compete for this type of council requirement.

How relevant is this notice?

Notice Information

Notice Title

Social Landlord Tenant Advice Service for Great Yarmouth Borough Council.

Notice Description

The Social Landlord Service within GYBC is seeking a provider to deliver a money and debt advice service for their housing tenants/residents for two years from 1st September 2026. This includes reviewing and support with initial benefit and debt assessments for potential entitlement, supporting tenants through the claims process, and where the residents need support. The focus of the service is to be a supportive debt management service to triage, prioritise debt advice, and assist with maintaining rent payments for reducing arrears. Early and timely support and interventions, encouraging payment ethos and mitigating arrears are crucial to preventing escalation and evictions. The provider will have its own premises, data system and accessible meeting place. Further details are included in Section C: Specification

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0774ca
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088379-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79412000 - Financial management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£93,240 Under £100K

Notice Dates

Publication Date
17 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
18 Sep 2026 - 17 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Great Yarmouth Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT YARMOUTH
Postcode
NR30 2QF
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Great Yarmouth
Electoral Ward
Nelson
Westminster Constituency
Great Yarmouth

Supplier Information

Number of Suppliers
1
Supplier Name

Norfolk Citizens Advice

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...