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C1237- MC4

NI Water and its subsidiaries

This public procurement record has 1 release in its history.

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18 Sep 2026 at 11:47

UK7 - Contract Details Notice
Summary of the contracting process

Northern Ireland Water procured a managed service provider for its MWM/CAR product suite, a cloud-based application used by the organisation. The service covers licensing implementation, ongoing support and maintenance, together with management of the product suite. This is an information technology service involving software support, application management and related technical services. The work is for Northern Ireland Water, based in Belfast, and delivery is across the United Kingdom. The procurement falls within IT services covering consulting, software development, internet and support. It is relevant to providers that can take operational responsibility for a business-critical cloud application, manage software licences and deliver continuing technical support and maintenance for a public utility.

The procurement has been completed and the contract was awarded to AMT-Sybex Limited, a Wallingford-based SME. The contract was signed on 3 September 2026 and runs from 9 October 2026 to 8 October 2029. It has a gross value of £15,116,400, equivalent to a net value of £12,597,000. Northern Ireland Water may extend it by up to three years, structured as three successive one-year extensions, giving a maximum end date of 8 October 2032. Additional options are available throughout the contract period. The process used a below-threshold limited competition under the utilities regime. It comprised one completed lot, covering the managed service provider requirement, and the contract remains active.

This opportunity demonstrates demand from a UK water utility for a specialist managed service covering the full lifecycle of a cloud-based MWM/CAR application. A credible future competitor would need proven capability in software licensing, implementation, application support and maintenance, with sufficient technical capacity to manage a live product suite over several years. Experience of coordinating service delivery for a regulated or operationally critical utility environment would be valuable, as would the ability to provide dependable ongoing support rather than a one-off deployment. Suppliers should be able to combine cloud application expertise with structured service management, incident resolution and maintenance capability. The award to an SME also indicates that the requirement can suit a focused specialist provider with relevant delivery experience and resources.

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Notice Information

Notice Title

C1237- MC4

Notice Description

This is a notice publication to allow for the transitional arrangements, associated with the Procurement Act 2023. Provision of a Managed Service Provider, responsible for managing the licensing implementation, support and maintenance of NI Water's MWM/CAR product suite. (a cloud-based application). Please refer to ITN Appendices 3A Specification and 3B Technical Specification of Requirements for further details on the provision of Services required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077547
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088608-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£12,597,000 £10M-£100M

Notice Dates

Publication Date
18 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
9 Oct 2026 - 8 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NI Water and its subsidiaries
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT14 6TE
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
Not specified
Local Authority
Belfast
Electoral Ward
Chichester Park
Westminster Constituency
Belfast North

Supplier Information

Number of Suppliers
1
Supplier Name

AMT Sybex

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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