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Customer Due Diligence (CDD) Platform

Notting Hill Genesis (NHG).

This public procurement record has 1 release in its history.

Tender

19 Sep 2026 at 10:55

UK4 - Tender Notice
Summary of the contracting process

Notting Hill Genesis (NHG) is procuring a cloud-hosted Customer Due Diligence platform for financial-crime and regulatory compliance across residents, applicants, leaseholders, business partners and other counterparties. The service must combine identity verification using documents and biometrics, including a resident self-service journey; politically exposed person and sanctions screening; company verification and screening; ongoing monitoring with alerts; case management; audit trails; reporting; and integration with NHG systems, including federated single sign-on. It will support activity across the United Kingdom, with NHG based in London. This is an information technology and data-management service, covering application hosting, data supply, analysis, database services and related integration. The platform will be used by NHG staff and external individuals and organisations undergoing checks.

The procurement has reached tender: NHG invited offers through an open procedure. Enquiries were due by 9 October 2026 at 12:00, and tender submissions by 19 October 2026 at 12:00. The evaluation decision was due by 4 January 2027. The estimated value is £550,000 excluding VAT, or £660,000 including VAT. The initial contract runs from 22 February 2027 to 21 February 2030, with NHG’s sole-option extension of up to two years, giving a maximum end date of 21 February 2032. There is one lot. Evaluation is 60% quality, comprising narrative and scored requirements, and 40% price based on whole-life cost over 60 months using year-one rates and published volumes. Electronic submission in English is allowed.

This opportunity suits suppliers of secure cloud-based identity, compliance and screening platforms, particularly those able to deliver one integrated service rather than separate tools. Strong candidates will provide document and biometric identity checks, self-service journeys, sanctions and politically exposed person screening, company verification, continuous monitoring, alert handling, case management, auditability, reporting and system integration. The service needs to support a substantial screened population, recurring checks and a sizeable internal user base, so suppliers should demonstrate reliable enterprise-scale processing, operational resilience and capacity for onboarding and retrospective screening. Required assurance includes ISO/IEC 27001 for the service, or Cyber Essentials Plus with equivalent independent assurance, and current UK Digital Identity and Attributes Trust Framework certification for relevant identity-service roles. Suppliers also need robust financial standing and substantial professional indemnity, cyber and public liability insurance. SMEs and VCSEs are expressly suitable.

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Notice Information

Notice Title

Customer Due Diligence (CDD) Platform

Notice Description

Notting Hill Genesis (NHG) is seeking a supplier for a cloud-hosted Customer Due Diligence platform to support its financial-crime and regulatory compliance obligations across residents, applicants, leaseholders, business partners and other counterparties. The platform must provide, as a single integrated service: identity verification (document and biometric, with a resident self-serve journey); politically exposed person and sanctions screening; company (KYB) verification and screening; ongoing monitoring of the screened population with alerting; case management, audit trail and reporting; and integration with NHG systems, including federated single sign-on. Indicative volumes: approximately 4,000 new individual checks and 120 company checks per year; a one-off retrospective screen of approximately 70,000 individuals and 750 companies at onboarding; ongoing monitoring of approximately 74,000 individuals and 870 companies; around 375 staff users. Volumes are given for pricing purposes and are not guaranteed. The contract is for an initial term of three years with extension at NHG's sole option by one or more periods of up to two years in total (maximum five years). Prices are fixed for the first contract year, with a single annual CPI-capped adjustment permitted at each anniversary; no other price adjustment or pass-through mechanism applies. Tenders will be evaluated on year-one rates over 60 months at the published volumes. Full requirements, including the mandatory pass/fail requirements and the scored requirements, are set out in the tender documents, which are available free of charge from publication. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-services./984PNAYS74 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/984PNAYS74

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0775f5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088929-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

72316000 - Data analysis services

72319000 - Data supply services

72320000 - Database services

72322000 - Data management services

72416000 - Application service providers

Notice Value(s)

Tender Value
£550,000 £500K-£1M
Lots Value
£550,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Sep 20262 weeks ago
Submission Deadline
19 Oct 20262 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Feb 2027 - 21 Feb 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Notting Hill Genesis (NHG).
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N1 9FL
Postcode Area
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Islington
Electoral Ward
Caledonian
Westminster Constituency
Islington South and Finsbury

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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