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Citytrax Professional Services

The Royal Borough of Kingston upon Thames

This public procurement record has 1 release in its history.

Award

21 Sep 2026 at 15:33

UK7 - Contract Details Notice
Summary of the contracting process

The Royal Borough of Kingston upon Thames procured professional services for Document Translate, a user-friendly web-based platform for rapid document translation. The service supports the council’s artificial intelligence adoption strategy, is intended to reduce translation costs and aims to improve access to council services for diverse communities. The requirement is classified under systems testing services, although its practical focus is the provision and use of an online translation platform. The appointed supplier is Citytrax Limited, a small and medium-sized enterprise based in Waterlooville. The work supports the Royal Borough of Kingston upon Thames and its service users in Kingston upon Thames. This is a technology-enabled language service rather than a conventional face-to-face translation assignment, so relevant suppliers are likely to provide hosted platforms, translation functionality and associated professional support.

The procurement has been completed and awarded through a direct award below the threshold without competition, outside a framework, using a waiver route. Citytrax Limited was awarded the single lot and the contract was signed on 21 May 2026. The contract runs from 21 May 2026 to 20 May 2027, with optional annual extensions if the service remains required; its maximum extent is 20 May 2031. The contract value is £30,000 excluding VAT and £36,000 including VAT. The awarded contract is active, while the tender status is complete. The recorded supplier is Citytrax Limited. The procurement was treated as below threshold, and the route selected was an incumbent-supplier direct award rather than a competitive tender. No separate evaluation weighting is recorded for this award.

For a supplier assessing future demand from this buyer, the procurement demonstrates an established need for a reliable, user-friendly online document translation platform that can deliver rapid results across council services. A credible competitor would need to combine practical translation capability with a hosted or web-based product that is straightforward for staff and service users to access. The requirement also favours suppliers able to support public-sector accessibility objectives, work with diverse communities and show how technology can contribute to an artificial intelligence adoption strategy and cost control. Experience in systems testing and maintaining dependable digital services would strengthen a proposition, as would the capacity to provide ongoing support and accommodate annual service continuation when required. The incumbent route indicates that continuity and familiarity with the council’s needs were commercially relevant.

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Notice Information

Notice Title

Citytrax Professional Services

Notice Description

This contract is for the acquisition of Document Translate; a user-friendly, web-based platform designed for rapid translation. This move aligns with the Councils' AI adoption strategy, promises substantial cost savings, and significantly enhances service accessibility for our diverse communities. The route to market this is a Direct Award outside of a framework to the incumbent supplier Citytrax Limited and therefore a waiver is also required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0776b8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089285-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72254100 - Systems testing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£30,000 Under £100K

Notice Dates

Publication Date
21 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 May 2026 - 20 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Royal Borough of Kingston upon Thames
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGSTON UPON THAMES
Postcode
KT1 1EU
Postcode Area
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
Not specified
Local Authority
Kingston upon Thames
Electoral Ward
Kingston Town
Westminster Constituency
Kingston and Surbiton

Supplier Information

Number of Suppliers
1
Supplier Name

CITY TRAX LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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