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The Provision of Firefighter Pension and Administration and Pensioner Payroll Services

Cleveland Fire Authority

This public procurement record has 1 release in its history.

Tender

21 Sep 2026 at 17:16

UK4 - Tender Notice
Summary of the contracting process

Cleveland Fire Authority is procuring a comprehensive firefighter pension administration and pensioner payroll service for members of its Firefighters’ Pension Schemes. The requirement covers active, deferred, pensioner and dependant members, with an integrated, end-to-end service including pension administration, pensioner payroll, member record management and employer support. The provider must supply a secure and robust pension administration platform with workflow and document management capabilities, alongside support for members, pensioners and employers. The service is expected to improve quality, efficiency, accessibility and the member experience through continuous improvement and innovation, while meeting relevant legislative and regulatory requirements. This is a public-sector pension and payroll services opportunity, classified under insurance and pension services, delivered across England. Cleveland Fire Authority is the buying organisation.

The procurement has reached tender: Cleveland Fire Authority invited offers through an open procedure. It is a single-lot contract with an estimated gross value of £500,000. Clarification questions were due by 16 October 2026 at 5:00pm, and tenders were due by 2 November 2026 at 12:00 noon. The contract is scheduled to run from 1 May 2027 to 30 April 2030, with possible extensions of two 12-month periods, giving a potential end date of 30 April 2032. The intended award decision date is 5 February 2027. Evaluation is based on quality at 50%, price at 40% and social value at 10%; price uses whole-life cost, including acquisition, use, maintenance and end-of-life costs. Electronic submission in English is allowed through the Intend Portal.

This opportunity suits pension administration and payroll providers able to manage firefighter pension schemes and support active, deferred, pensioner and dependant members at scale. Strong candidates will need an established, secure pension administration platform with integrated workflow, document management, member record management and payroll functionality. The service requires effective support for members, pensioners and employers, together with the ability to maintain accurate records and deliver compliant administration. Providers should be able to demonstrate continuous improvement and innovation, including practical improvements to service quality, efficiency, accessibility and member experience. They must also show that their operating model can meet relevant legislative and regulatory requirements throughout the contract. The requirement is identified as suitable for small and medium-sized enterprises, making it relevant to specialist providers as well as larger organisations with sufficient delivery capacity.

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Notice Information

Notice Title

The Provision of Firefighter Pension and Administration and Pensioner Payroll Services

Notice Description

The Authority requires the provision of a comprehensive Firefighters' Pension Administration and Pensioner Payroll Service for all active, deferred, pensioner and dependant members of the Firefighters' Pension Schemes ("FPS Schemes"). The Provider shall deliver a fully integrated, end-to-end service encompassing pension administration, pensioner payroll, member record management and employer support. The service must be underpinned by a secure and robust pension administration platform, incorporating workflow and document management capabilities, alongside comprehensive member, pensioner and employer support services. The Provider will be expected to demonstrate a commitment to continuous improvement and innovation throughout the contract term, proactively identifying and implementing opportunities to enhance service quality, efficiency, accessibility and member experience, while ensuring compliance with all relevant legislative and regulatory requirements.

Lot Information

Lot 1

Renewal: 1st May 2027 to 30th April 2030 (with possible extension of 2 x 12months - potential 5 years in total)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0776e0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089354-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66500000 - Insurance and pension services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
£500,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 2026Today
Submission Deadline
2 Nov 20262 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 May 2027 - 30 Apr 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cleveland Fire Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HARTLEPOOL
Postcode
TS25 5TH
Postcode Area
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Hartlepool
Electoral Ward
Fens & Greatham
Westminster Constituency
Hartlepool

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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