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Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution

Capital City Partnership

This public procurement record has 1 release in its history.

Planning

22 Sep 2026 at 16:01

Planning Notice
Summary of the contracting process

Capital City Partnership intends to procure a multi-authority customer relationship management (CRM) and management information system (MIS) for employability, skills and related services. The service will cover Edinburgh, East Lothian, Fife, Midlothian, the Scottish Borders and West Lothian. It will support local authorities and delivery partners with participant and case management, referrals, action planning, intervention and outcome recording, employer engagement, vacancy management, programme management, reporting, document management and public-facing provider directories. The requirement includes hosting, technical support, maintenance, service management, governance and continuing software development. The existing regional platform supports frontline delivery, partnership working and performance management across the six local authority areas, with wider uses including community learning, work experience and placement management.

This procurement is at the planning stage: Capital City Partnership has announced its intention to procure but has not invited tenders. The anticipated contract term is eight years, with an estimated total value of £1.5 million including the planned provision, support, maintenance and development services. The buyer expects a future notice on 30 October 2026. It is seeking supplier engagement before the procurement, particularly on long-term product development, customer engagement, technology innovation and a transparent commercial model. The proposed pricing approach comprises an annual service charge based on active user volumes, with implementation and transition costs separated from ongoing service costs, and transparent pricing for optional functionality and professional services. The procurement is expected to be covered by the Government Procurement Agreement.

This will suit established CRM, case-management and management-information software suppliers able to deliver a secure, scalable, multi-organisation platform over a long service term. Relevant capability includes configurable forms and workflows, role-based access, referral and participant management, employer and vacancy management, reporting, document management, data import and export, secure data exchange, hosting, integration and public-facing directory functions. Suppliers should be prepared to support approximately 1,000 users across 110 organisations, 115,000 client records, 2.5 million recorded activities and interventions, 14,500 employer records and 17,000 vacancies. The buyer is looking for partners able to support additional users, organisations, reporting requirements, business processes, integrations and service models through continuous improvement, innovation and product development.

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Notice Information

Notice Title

Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution

Notice Description

Capital City Partnership (CCP) intends to undertake a procurement exercise for the provision, support, maintenance and ongoing development of a Customer Relationship Management (CRM) and Management Information System (MIS).

Lot Information

Lot 1

Capital City Partnership (CCP) intends to undertake a procurement exercise for the provision, support, maintenance and ongoing development of a Customer Relationship Management (CRM) and Management Information System (MIS) covering - City of Edinburgh - East Lothian - Fife - Midlothian - Scottish Borders - West Lothian The platform supports service delivery across a wide range of organisations involved in employability, skills and related service delivery activities throughout the region. This Prior Information Notice is intended to provide advance notice of the procurement and to encourage engagement from suitably experienced suppliers. CCP currently operates an established regional CRM and Management Information System supporting service delivery across six Local Authority areas. The solution is used by approximately: - 1,000 users - 110 organisations - 115,000 client records - 2.5 million recorded activities and interventions - 14,500 employer records - 17,000 vacancy records The platform supports a range of operational and reporting requirements and provides a critical service supporting frontline delivery, partnership working and performance management. While the primary use of the system is employability and skills delivery, the platform is also used to support wider service delivery activities including Community Learning and Development, work experience and placement management, and public-facing provider directory functionality. CCP intends to procure a solution capable of supporting the current and future requirements of the partnership. The successful supplier will be expected to provide: - CRM and participant management functionality - Case management functionality - Referral management - Action planning and intervention recording - Outcome tracking and reporting - Employer engagement functionality - Vacancy management - Programme and project management functionality - Management information and reporting - Document management - Workflow and configuration tools - Hosting, support and maintenance services - Ongoing development and enhancement services - Service management and governance arrangements CCP is seeking a solution capable of supporting future growth, service development and innovation throughout the contract term of 8 years. The current solution operates in a multi-organisational environment supporting Local Authorities and a wide range of delivery partners. The platform currently supports: - Configurable forms and workflows - Multi-organisation access and permissions - Standard and customised reporting - Document management - Employer engagement and vacancy management - Data imports, exports and secure data exchange processes - Public-facing information directory functionality CCP currently operates a single core user model and is seeking a commercially sustainable and scalable approach to licensing and service provision. The successful supplier will be expected to work collaboratively with CCP throughout the contract term and support: - Continuous improvement - Product development - Service innovation - Additional reporting requirements - New business processes - Additional users and organisations - Future integration requirements - Additional service delivery models where required CCP is particularly interested in understanding how suppliers support long-term product development, customer engagement and technology innovation. CCP is seeking a transparent and scalable commercial model. The anticipated approach is based upon: - An annual service charge - Pricing predicated on active user volumes - Separation of implementation and transition costs from ongoing service costs - Transparent pricing for optional functionality and professional services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0777dd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089792-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72250000 - System and support services

72260000 - Software-related services

72267100 - Maintenance of information technology software

72268000 - Software supply services

72416000 - Application service providers

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 2026Today
Submission Deadline
Not specified
Future Notice Date
30 Oct 20262 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Capital City Partnership
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLM7 Eastern Scotland, TLM72 Clackmannanshire and Fife, TLM73 East Lothian and Midlothian, TLM75 City of Edinburgh, TLM78 West Lothian, TLM91 Scottish Borders
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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