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People Operations Services to BSW ICB

NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board

This public procurement record has 1 release in its history.

Award

23 Sep 2026 at 10:37

UK5 - Transparency Notice
Summary of the contracting process

NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board procured People Operations services to support its workforce. The service covers recruitment and resourcing; payroll input and people systems; HR triage, informal casework and job evaluation; people information and audit; and people administration. The requirement is for a high-quality, responsive service that supports effective organisational systems and people management. The award describes personnel and payroll services, with delivery in Wiltshire. The underlying service supports seven integrated care boards as well as the outgoing provider, although this award is for the named ICB.

The procurement is complete and Delt Shared Services Limited was selected through an informal selection process and due diligence, followed by a direct award. The stated rationale was the fixed timetable for transferring an essential service and the need to maintain continuity, rather than redesign it before transfer. The award was made on 23 September 2026. Its value is £174,659 excluding VAT and £209,590 including VAT. The contract period runs from 1 December 2026 to 30 November 2027. The service is structured as one lot. No evaluation criteria are set out in the published procurement data; the selection rationale records that the provider was chosen after an informal process across southern England and due diligence.

For suppliers considering this buyer’s future People Operations requirement, the award indicates demand for an integrated, operational HR service rather than a standalone recruitment or payroll product. Credible providers would need to cover recruitment and resourcing, payroll inputs and systems, HR triage and informal casework, job evaluation, workforce information and audit, and administration. The rationale also makes continuity a central requirement: the service, workforce, systems and established processes were to transfer together, with transformation deferred. Suppliers therefore need the capacity and operational discipline to sustain several connected functions during organisational change, and to maintain a reliable service for an ICB workforce. The source does not state formal accreditation, qualification or experience thresholds.

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Notice Information

Notice Title

People Operations Services to BSW ICB

Notice Description

A high quality, dynamic and customer focused People Operations Service that is committed to proactively supporting the continued creation and use of effective organisational systems and approaches to people management. This includes, but is not limited to: * Recruitment and Resourcing * People Pay, Input and Systems * People Support - HR triage, informal casework and job evaluation * People Information and Audit * People Administration

Procurement Information

SCW CSU (the incumbent) is closing on 31st March 2027 as part of the overarching NHS changes and restructures, and specifically the closure of CSUs. SCW's People Operations service, which currently supports seven ICBs and SCW, comprises of approximately 39 WTE staff, and needs to transfer to a new host organisation by 1 December 2026. The transfer deadline is fixed and the overriding priority agreed with customer Chief Personnel Officers is safe, effective and uninterrupted service continuity. People Operations Services are a required function, and to not have a continuous functioning service would cause significant harm and distress to the customer workforce, likely resulting in personal hardship. Given the compressed timescale, the participating ICBs agreed that it would not be appropriate to attempt to redesign or transform the service before transfer. The agreed approach is therefore a short-term lift-and-shift transfer, maintaining the existing service, workforce, systems, processes and ways of working, with transformation and development of the future operating model taking place subsequently. In line with regulations, an informal selection process was undertaken across the South of England, and Delt Shared Services Ltd was selected as the preferred provider following this and other due diligence.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077851
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089994-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79631000 - Personnel and payroll services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£174,659 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2026 - 30 Nov 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHIPPENHAM
Postcode
SN15 1GG
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
Not specified
Local Authority
Wiltshire
Electoral Ward
Chippenham Monkton
Westminster Constituency
Chippenham

Supplier Information

Number of Suppliers
1
Supplier Name

Delt Shared Services Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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