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Integrated Communication Control System

Merseytravel

This public procurement record has 2 releases in its history.

Award

24 Sep 2026 at 16:02

UK6 - Contract Award Notice
Award

24 Sep 2026 at 15:45

UK5 - Transparency Notice
Summary of the contracting process

Merseytravel commissioned support and maintenance for Zetron Limited’s Cortex 8 software, covering installations on servers and workstations. The purchase is software support services for an integrated communication control system, delivered in the Merseyside area. The agreement covers ongoing maintenance and support of the existing system rather than a new software implementation.

The procurement is complete and was awarded to Zetron Limited through a direct award. Merseytravel cited the need to continue the services and the disproportionate technical issues involved in switching supplier. The award date was 18 September 2026. The contract period runs from 6 October 2026 to 30 September 2028. The awarded value is £176,093 excluding VAT (£211,311.60 including VAT). The process was not divided into separately described lots.

This award shows demand for specialist support and maintenance of Zetron Cortex 8 across server and workstation installations within Merseytravel’s communication control system. A credible competitor for a future requirement would need proven capability to maintain the existing software and infrastructure, understand the operational and technical dependencies, and provide continuity without creating significant switching difficulties. The direct award rationale indicates that technical compatibility and continuity were central to supplier selection, so relevant product expertise and a strong track record supporting comparable installations would matter.

How relevant is this notice?

Notice Information

Notice Title

Integrated Communication Control System

Notice Description

2 Year agreement for Support and Maintenance of the Zetron Limited Cortex 8 software on the servers and workstations.

Procurement Information

Schedule 5 Para 7 (a) & (b) on the basis of continuing the provision of services and the disproportionate technical issues of switching.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0779cc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090703-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£176,093 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Sep 20262 weeks ago
Contract Period
6 Oct 2026 - 30 Sep 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Merseytravel
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1BP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ZETRON LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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