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NP50827 Hygiene Paper Products and Associated Dispenser Systems

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

This public procurement record has 1 release in its history.

Planning

24 Sep 2026 at 16:20

Planning Notice
Summary of the contracting process

PSD Scotland intends to procure hygiene paper products and dispenser systems for participating NHS Scotland Health Boards and Special Health Boards. The supply is expected to cover toilet tissue, paper hand towels and couch rolls, alongside dispensers and accessories. Related services include site surveys, implementation planning, project management, mobilisation, installation and commissioning of replacement dispensers, removal or recycling of existing equipment, maintenance, warranty and support, performance reporting and continuous improvement. The aim is a standardised dispenser estate across NHS Scotland, delivered through a phased national programme. The goods and associated services will be used across participating NHS Scotland organisations; the procurement describes the delivery area as Scotland. PSD Scotland is acting for the participating health organisations and plans a single-supplier national arrangement.

The process is at the planning stage: PSD Scotland has announced its intention to procure and is seeking supplier feedback to shape the strategy, contract structure, specification and tender documents. The market engagement is not a competition or invitation to tender, and participation will neither advantage nor disadvantage suppliers in a later procurement. Suppliers are invited to submit feedback through the RFI by 23 October 2026. Further briefings or individual meetings may also take place. The buyer expects to publish a subsequent notice on 29 January 2027. One national lot is planned, with a sole supplier and a contract duration intended to allow recovery of dispenser investment; no fixed duration is stated. No minimum spend or volume is proposed. The engagement asks for views on commercial models, implementation, risks, requirements and procurement strategy.

This work is suited to suppliers able to deliver hygiene paper consumables together with a large-scale dispenser replacement and support service across NHS Scotland. Relevant capabilities include national supply and mobilisation, phased implementation, site surveying, project management, installation and commissioning, and ongoing maintenance, warranty, reporting and service improvement. Suppliers should be prepared to explain their capacity for a national programme, implementation methods and timescales, lifecycle management, supply-chain resilience and sustainability options. A key requirement is an interoperable, non-proprietary dispenser estate that can use equivalent consumables from multiple manufacturers, rather than locking NHS Scotland into one supplier’s products. Commercial proposals should address funding dispenser infrastructure without upfront capital investment from participating organisations, investment recovery over the contract, and transfer of asset ownership to NHS Scotland at an agreed point. The present engagement offers a chance to influence the future specification and commercial approach.

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Notice Information

Notice Title

NP50827 Hygiene Paper Products and Associated Dispenser Systems

Notice Description

Commencement of a new procurement process for the supply of hygiene paper products and associated dispenser systems. The procurement will include, but is not limited to: Toilet tissue Paper hand towels Couch rolls Associated dispenser systems Installation and implementation services Maintenance and support services PSD Scotland intends to establish a national sole-supplier contract for NHS Scotland organisations. The procurement is expected to include the replacement and implementation of a new dispenser estate across NHS Scotland Health Boards and Special Health Boards.

Lot Information

Lot 1

PSD Scotland intends to establish a national sole-supplier contract for the provision of hygiene paper products and associated dispenser systems on behalf of participating NHS Scotland Health Boards and Special Health Boards. The contract is expected to include, but is not limited to: - Toilet tissue products; - Paper hand towels; - Couch rolls; - Associated dispenser systems and accessories; - Site surveys and implementation planning; - Supply, installation and commissioning of replacement dispenser systems; - Project management and mobilisation support; - Removal, recycling and/or disposal of existing dispenser infrastructure; - Maintenance, warranty and support services; and - Performance management, reporting and continuous improvement activities. The procurement will support the replacement and implementation of a standardised dispenser estate across participating NHS Scotland organisations through a phased national implementation programme. PSD Scotland is seeking a commercial model whereby dispenser infrastructure is supplied, installed and maintained without requiring upfront capital investment from participating NHS Scotland organisations. The successful supplier will be expected to recover its investment through the commercial arrangements established under the contract. Recognising the scale of investment required to deliver a national dispenser replacement programme, PSD Scotland anticipates that the contract will be of sufficient duration to enable the successful supplier to recover implementation and dispenser infrastructure costs whilst delivering value for money over the life of the contract. Participating organisations will be expected to implement and utilise the awarded solution for the duration of the contract. No minimum expenditure or volume commitment is proposed, and purchasing activity will remain dependent upon operational requirements. A key objective of the procurement is to establish a non-proprietary dispenser estate that supports future competition and long-term flexibility. Dispenser systems must not be restricted to a single supplier's consumable products and should facilitate the use of equivalent and compatible consumables from multiple manufacturers. The solution should minimise dependency on proprietary systems and support NHS Scotland's ability to undertake future competitive procurements for hygiene paper consumables. PSD Scotland is seeking solutions that provide long-term sustainability, resilience and value for money, including arrangements whereby ownership of the dispenser estate transfers to NHS Scotland at an agreed point during or following the contract term. Suppliers are invited to provide feedback on contract duration, implementation methodologies, dispenser compatibility standards, asset ownership models, lifecycle management approaches, sustainability opportunities and contractual mechanisms that support supplier investment whilst delivering long-term value for NHS Scotland.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0779dd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090718-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

42 - Industrial machinery

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

CPV Codes

33760000 - Toilet paper, handkerchiefs, hand towels and serviettes

33761000 - Toilet paper

33763000 - Paper hand towels

33770000 - Paper sanitary

33771000 - Sanitary paper products

33772000 - Disposable paper products

42968200 - Sanitary dispensing machines

42968300 - Toilet-roll dispenser system

44411000 - Sanitary ware

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
29 Jan 20274 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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