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Contact Centre Platform

United Lincolnshire Teaching Hospitals NHS Trust

This public procurement record has 2 releases in its history.

Award

01 Oct 2026 at 11:23

UK7 - Contract Details Notice
Award

24 Sep 2026 at 19:49

UK6 - Contract Award Notice
Summary of the contracting process

United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust jointly procured a cloud-hosted contact centre platform, including support and maintenance. The platform is intended to support contact centre operations across both NHS trusts. This is a software and information systems requirement (CPV 48000000), with delivery in Lincolnshire, England.

The procurement is complete: Netcall Technology Limited was selected and the contract was signed on 24 September 2026. The award was made on 21 September 2026. The contract runs from 25 September 2026 to 24 September 2029, with an option to extend by one year, to 24 September 2030. Its stated value, including the extension and excluding VAT, is £532,594. The buyer used a call-off under the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework, using a selective procedure. There was one lot. No separate evaluation criteria are recorded.

This award demonstrates demand from two Lincolnshire NHS trusts for a hosted contact centre platform backed by continuing support and maintenance. Suppliers best placed for a comparable future requirement would be able to deliver and maintain a cloud contact centre service suitable for NHS organisations, and provide reliable support throughout a multi-year contract. The selected supplier, Netcall Technology Limited, is recorded as an SME, showing that a smaller supplier won this requirement. The route used was a call-off from the NHS Shared Business Services framework for patient and citizen communication, engagement and hybrid mail solutions; familiarity with that framework and its requirements would therefore be commercially relevant. The contract’s potential four-year term indicates a sustained service commitment rather than a one-off software supply.

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Notice Information

Notice Title

Contact Centre Platform

Notice Description

The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust. This contract is for 3 years with one further option to extend for 1 year. The full value of the contract including extensions is PS532,594 excluding VAT. This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0779fd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092746-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£532,594 £500K-£1M
Contracts Value
£532,594 £500K-£1M

Notice Dates

Publication Date
1 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Sep 20262 weeks ago
Contract Period
25 Sep 2026 - 24 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
United Lincolnshire Teaching Hospitals NHS Trust
Additional Buyers

Lincolnshire Community Health Services NHS Trust

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN2 5QY
Postcode Area
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
Not specified
Local Authority
Lincoln
Electoral Ward
Abbey
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Technology Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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