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NHSR_485 NHS Resolution Pega Cloud Support, Maintenance and Development Services

NHS Resolution

This public procurement record has 2 releases in its history.

Planning

01 Oct 2026 at 11:51

UK2 - Preliminary Market Engagement Notice
Planning

25 Sep 2026 at 15:08

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

NHS Resolution, the NHS Litigation Authority, intends to find a future partner to support CaseHub, its core case management platform. The work centres on specialist Pega Cloud services: ongoing support and maintenance, software development, architectural guidance, training and strategic roadmap advice. It is IT consultancy, software development and support work (CPV 72000000). The requirement is grouped as one lot and concerns the platform as a whole. NHS Resolution is using preliminary market engagement to shape the eventual requirements and procurement approach, including its understanding of market capability, delivery models, commercial options, mobilisation and knowledge transfer. The services will support NHS Resolution’s CaseHub platform; the recorded buyer address is in London, but no delivery location for the contracted work is stated.

This process is at planning stage: NHS Resolution has announced an intention to procure and is conducting preliminary market engagement, not inviting tenders or committing to a contract. The engagement is intended to inform the requirements and procurement approach and test market capability, delivery models, commercial options, mobilisation timescales and knowledge transfer. The buyer’s planned engagement milestone is 31 October 2026; this is an engagement date, not a bid deadline. The single lot is expected to run from 1 September 2027 to 1 September 2032. The procurement is described as above the relevant threshold, but no estimated contract value or budget is provided. No procedure, procurement method, eligibility conditions or evaluation criteria have yet been set out.

This may suit Pega Cloud specialists able to combine application support and maintenance with development, architecture advice, user training and longer-term technology planning for a core case management system. Suppliers should consider whether they can offer a delivery model that supports mobilisation and effective transfer of knowledge, as these are explicit topics NHS Resolution wants to explore with the market. The engagement also gives prospective providers an opportunity to inform how the eventual requirement is shaped, including its commercial approach. The expected five-year service period suggests a sustained delivery commitment, so relevant platform expertise and the capacity to maintain support while undertaking development and strategic work are likely to matter. No specific accreditation, staffing level or prior-experience threshold has been stated.

How relevant is this notice?

Notice Information

Notice Title

NHSR_485 NHS Resolution Pega Cloud Support, Maintenance and Development Services

Notice Description

This is priormarket engagement and is not a contract or tender process NHS Resolution is undertaking preliminary market engagement to inform the development of its requirements and procurement approach for a future partner to provide specialist Pega Cloud support, maintenance, development, architectural guidance, training and strategic roadmap services for CaseHub, NHS Resolution's core case management platform. This engagement is intended to test market capability, delivery models, commercial options, mobilisation timescales and approaches to effective knowledge transfer. It does not constitute a call for competition, an invitation to tender or a commitment to procure.

Planning Information

NHS Resolution is undertaking preliminary market engagement to inform the development of its requirements and procurement approach for a future partner to provide specialist Pega Cloud support, maintenance, development, architectural guidance, training and strategic roadmap services for CaseHub, NHS Resolution's core case management platform. This engagement is intended to test market capability, delivery models, commercial options, mobilisation timescales and approaches to effective knowledge transfer. It does not constitute a call for competition, an invitation to tender or a commitment to procure.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077ac5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092773-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2027 - 1 Sep 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Resolution
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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