Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

MEH-MAINT4776-Maintenance of Alcon Equipment

Moorfields Eye Hospital NHS Foundation Trust

This public procurement record has 2 releases in its history.

AwardUpdate

25 Sep 2026 at 16:36

UK5 - Transparency Notice
Award

25 Sep 2026 at 16:31

UK5 - Transparency Notice
Summary of the contracting process

Moorfields Eye Hospital NHS Foundation Trust procured maintenance and technical support for its Alcon ophthalmic surgical equipment in London. The service covers two NGENUITY 3D visualisation systems and one PUREPOINT laser under a Gold package, plus 26 CENTURION and six CONSTELLATION systems under a Platinum package. Both packages include annual planned maintenance, weekday daytime support, 24-hour telephone support, safety and reliability modifications, troubleshooting training, on-site repairs and parts requiring an engineer to install. The Platinum package adds an uptime guarantee and risk sharing. The service also includes software and hardware upgrades when required.

The procurement is complete and was awarded by direct award to Alcon Eye Care UK Ltd. The stated basis was that Alcon alone could provide the manufacturer-controlled software, firmware, documentation, calibration tools, replacement parts and authorised engineering needed for comprehensive support; it stated that no independent providers were trained or authorised to service this equipment. The award value is £591,000 excluding VAT (£709,200 including VAT). The contract period runs from 14 July 2026 to 13 July 2029. The packages set different response times: 48 hours for Gold and 24 hours for Platinum. Gold includes three additional CAS support visits; Platinum includes five.

For suppliers assessing comparable future work for Moorfields, this award shows demand for an integrated, manufacturer-authorised maintenance service across a substantial installed base of specialist ophthalmic surgical systems. Credibility depends on the ability to provide the equipment-specific engineering, calibration, OEM parts and controlled software and firmware upgrades needed for full-service support, alongside planned maintenance, 24-hour telephone assistance, rapid response, troubleshooting training and on-site repair. The buyer cited Alcon’s exclusive control of key technical resources and the lack of trained or authorised third-party providers as the reason for selecting the manufacturer. Suppliers without access to those authorised resources would be poorly placed to offer an equivalent comprehensive service. The requirement also demonstrates the value Moorfields places on uptime and risk-sharing arrangements for its highest-support equipment.

How relevant is this notice?

Notice Information

Notice Title

MEH-MAINT4776-Maintenance of Alcon Equipment

Notice Description

3 Year Gold Maintenance Contract for 2x Ngenuity and 1x Purepoint which includes Monday to Friday 09:00-17:00 Local Time, Telephone Support available 24 hour, Annual Planned Maintenance, Modifications for safety/ reliability, First line Troubleshooting Training, Onsite Repairs as Required, Parts that require a Field Service Engineer to install, 48 hour response time, CAS Visit = 3 additional support visits. 3 Year Platinum Maintenance Contract for 26x Centurian and 6x Constellations, which includes Monday to Friday 09:00-17:00 Local Time, Telephone Support available 24 hour, Annual Planned Maintenance, Modifications for safety/ reliability, First line Troubleshooting Training, Onsite Repairs as Required, Parts that require a Field Service Engineer to install, 24 hour response time, CAS Visit = 5 additional support visits, Uptime Guarantee & Risk Share. Hard/Software upgrades will be applied as and when required.

Procurement Information

The Trust requires one comprehensive contract for the maintenance and technical support of its Alcon ophthalmic surgical systems, including the NGENUITY 3D Visualization System, PUREPOINT Laser, CENTURION Vision System and CONSTELLATION Vision System. The Trust has been unable to identify an alternative supplier with access to the manufacturer-controlled software, firmware updates, technical documentation, calibration tools, OEM replacement parts and authorised engineering resources required to provide full-service maintenance and support under one contract for these systems. Alcon has confirmed that no third-party companies or independent service providers are trained, certified, or authorised by Alcon to perform service or maintenance activities on Alcon equipment. All software, firmware, and digital assets associated with Alcon equipment remain the exclusive property of Alcon or its licensors. Enhancement Software Upgrades are developed, controlled, and distributed solely by Alcon; not available to third-party service providers; only installable by Alcon-authorised technical personnel using authorised tools. It is therefore it is the intention to award the contract to Alcon Eye Care UK Ltd.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077af0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091171-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50421000 - Repair and maintenance services of medical equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£591,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Jul 2026 - 13 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Moorfields Eye Hospital NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC1V 2PD
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
Bunhill
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

Alcon Eye Care UK Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...