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Surveys- Customer Satisfaction

VICO HOMES LIMITED

This public procurement record has 1 release in its history.

Award

28 Sep 2026 at 14:52

UK7 - Contract Details Notice
Summary of the contracting process

Vico Homes Limited commissioned annual customer satisfaction surveys. The supplier must survey a regulation-compliant number of customers and report the results to Vico Homes in line with guidance from the Regulator of Social Housing. This is survey research and reporting work (CPV 79311000). The procurement identifies delivery across Yorkshire and the Humber and the East Midlands. The requirement is focused on gathering customer feedback at the required scale and presenting findings in a form aligned with the social housing regulator’s guidance, rather than on a broader research programme.

The procurement is complete and the contract was awarded directly without competition, using a below-threshold route. Acuity Research & Practice Ltd was selected. The contract was signed on 1 April 2026 and runs from 1 April 2026 to 31 March 2028. Its gross value is £74,706. The procurement was arranged as a single lot, and the recorded award is active. The contract requirement is an annual customer survey using a number of respondents compliant with regulation, with results reported to Vico Homes in line with the Regulator of Social Housing’s guidance. No separate scoring or evaluation criteria are recorded for the award.

For comparable future work from Vico Homes, a credible supplier would need to deliver customer satisfaction surveys annually, obtain responses from a regulation-compliant number of customers, and report findings in accordance with the Regulator of Social Housing’s guidance. Relevant strengths include survey design and administration, reliable respondent recruitment at the required scale, and clear analysis and reporting suitable for a social housing provider. The completed award shows that Vico Homes buys a focused survey and reporting service through a direct, below-threshold route. Acuity Research & Practice Ltd, an SME and voluntary, community or social enterprise, was selected. Suppliers with demonstrable experience of customer research and the ability to meet regulatory survey requirements would be well placed to compete when this specific requirement returns to market.

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Notice Information

Notice Title

Surveys- Customer Satisfaction

Notice Description

The contract scope requires the supplier to conduct an annual survey with a regulation compliant number of customers and to report results to Vico Homes in line with guidance from the Regulator of Social Housing.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077bab
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091501-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£74,706 Under £100K

Notice Dates

Publication Date
28 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VICO HOMES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CASTLEFORD
Postcode
WF10 5HX
Postcode Area
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
Not specified
Local Authority
Wakefield
Electoral Ward
Castleford Central and Glasshoughton
Westminster Constituency
Pontefract, Castleford and Knottingley

Supplier Information

Number of Suppliers
1
Supplier Name

Acuity Research & Practice Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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