Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

GMCA 2052 GM Fostering Hub CRM

Greater Manchester Combined Authority

This public procurement record has 1 release in its history.

Award

29 Sep 2026 at 16:44

Award Notice
Summary of the contracting process

Greater Manchester Combined Authority procured a customer relationship management (CRM) system for its regional fostering hub. The system is intended to give the authority a single regional view of the journey from initial enquiry to approval, improve data capture and reporting, strengthen audit trails, and support Department for Education expectations for end-to-end fostering hubs. This is software implementation work, rather than a general-purpose CRM requirement: the focus is the data and processes involved in fostering enquiries and approvals. Delivery is in the Greater Manchester area.

The procurement is complete and the contract was awarded to Now Foster. The authority used a direct award through the Constellia framework, without a separate competition, on the stated basis that technical reasons meant the services could be provided only by a particular supplier. Price was the award criterion. One bid was recorded. The contract is active and was signed on 29 September 2026, with a value of £205,128.21. The procurement had a single lot; its status is recorded as cancelled, although the associated award and contract are active. No contract period is stated.

The award indicates demand from Greater Manchester Combined Authority for a specialist CRM implementation supporting fostering hub operations, particularly the enquiry-to-approval pathway. Suppliers seeking to be credible for a comparable requirement should be able to configure or implement CRM technology around regional fostering workflows, bring enquiry and approval data into a consistent view, and deliver robust reporting and auditability. They would also need to show how their solution can support Department for Education expectations for an end-to-end fostering hub. This was placed through the Constellia framework as a direct award, so experience of framework routes and the relevant technical solution would matter alongside implementation capability. The requirement is a focused software project for a regional authority, rather than a broad, multi-lot technology programme.

How relevant is this notice?

Notice Information

Notice Title

GMCA 2052 GM Fostering Hub CRM

Notice Description

A new CRM is required to provide a single regional view of the enquiry-to-approval journey, strengthen data capture and reporting, improve auditability and support Department for Education (DfE) expectations for end-to-end fostering hubs.

Lot Information

Lot 1

Direct Award to Now Foster via Constellia Framework Agreement.

Procurement Information

Compliant Direct Award under an existing Framework Agreement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077ce4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092057-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72263000 - Software implementation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£205,128 £100K-£500K

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Greater Manchester Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6EU
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD3 Greater Manchester
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

Now Foster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...