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Bereavement and Customer Relationship Management Solution for Lake View Bereavement Centre

East Cambridgeshire District Council

This public procurement record has 1 release in its history.

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01 Oct 2026 at 11:08

UK7 - Contract Details Notice
Summary of the contracting process

East Cambridgeshire District Council bought a bereavement and customer relationship management software solution for Lake View Bereavement Centre. The system covers diary scheduling, cremations, burials, memorial management, finance and reporting, alongside a portal for funeral directors. The requirement includes supplying, installing and configuring the system, and training users. This is specialist software for organisations managing cemetery and crematorium services and their customer interactions. Delivery is in East Cambridgeshire, England.

The procurement is complete and the contract has been awarded to GSS (NI) Ltd. The council used a direct award without competition under a below-threshold procedure. The contract was signed on 21 July 2026 and runs from 21 July 2026 to 19 July 2031. Its value is £78,170.40 including VAT. There was one lot, covering the bereavement and customer relationship management solution. The published information does not give a separate award date or evaluation criteria.

For suppliers competing when this council’s requirement next returns to market, credibility will depend on delivering an integrated system for bereavement services rather than general-purpose customer relationship software alone. Relevant capability includes scheduling and managing cremations and burials, memorial records, finance and reporting, as well as a practical portal for funeral directors. Suppliers should be able to provide the software and take responsibility for installation, configuration and user training. Experience supporting cemetery or crematorium operations and coordinating with funeral directors would be directly relevant. The selected provider is a small or medium-sized enterprise, showing that this specialist requirement was served by an SME; a competitor would still need the product and delivery capability to cover the full range of modules.

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Notice Information

Notice Title

Bereavement and Customer Relationship Management Solution for Lake View Bereavement Centre

Notice Description

East Cambridgeshire District Council is seeking an experienced supplier to provide a Bereavement and Customer Relationship Management Solution for their Lake View Bereavement Centre. The contract will include provision, installation, configuration and training of a Bereavement and Customer Relationship Management system, including diary scheduling, cremations, burials, memorial management, finance, reporting and Funeral Director Portal modules.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077e62
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092730-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£78,170 Under £100K

Notice Dates

Publication Date
1 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 Jul 2026 - 19 Jul 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Cambridgeshire District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ELY
Postcode
CB7 4EE
Postcode Area
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
East Cambridgeshire
Electoral Ward
Ely East
Westminster Constituency
Ely and East Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

GSS NI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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