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Open order Support for Call outs

NORWICH CITY SERVICES LIMITED

This public procurement record has 1 release in its history.

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02 Oct 2026 at 13:13

UK7 - Contract Details Notice
Summary of the contracting process

Norwich City Services Limited procured responsive repair call-out support for building installations. The work covers repair and maintenance services, with delivery in Norwich. The title describes an open-order arrangement, indicating support for call-outs rather than a specifically listed installation or repair project. This requirement sits within the buyer’s property maintenance operations and is relevant to building-services contractors able to respond to repair requests. The award identifies one service category and one delivery area; it does not break the work into specific trades, equipment types or repair tasks. The selected supplier is a property solutions business based in King’s Lynn, serving the Norwich delivery area.

The procurement is complete and was awarded directly without competition as a below-threshold contract. C & M Servicing Ltd trading as Charterhouse Property Solutions was selected. The contract was signed on 2 September 2026 and runs from 2 September to 2 November 2026. Its value is £30,000 excluding VAT and £37,500 including VAT. The process was organised as a single lot, and the award is active. The stated requirement is responsive repair call-out support; no evaluation criteria are recorded in the procurement details. The award was made to one supplier for building-installation repair and maintenance services in Norwich.

For suppliers assessing this buyer’s recurring demand, the award shows a requirement for responsive building-installation repairs delivered through call-outs in Norwich. A credible competitor would need to organise prompt attendance, diagnose faults and carry out repairs across the relevant building services, with the operational capacity to handle unpredictable requests within a short contract period. The selected supplier’s profile is a property-solutions business, suggesting that a broad maintenance capability is relevant; however, the procurement does not identify particular trades, qualifications or accreditations. Firms with a local or nearby workforce and established call-out arrangements may be better placed to serve the delivery area. The buyer used a direct, non-competitive route for this below-threshold requirement, so suppliers should note the procurement route as well as the service need.

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Notice Information

Notice Title

Open order Support for Call outs

Notice Description

Open order for Support for Call Outs - Responsive Repairs

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077fb4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093339-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50700000 - Repair and maintenance services of building installations

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£30,000 Under £100K

Notice Dates

Publication Date
2 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Sep 2026 - 2 Nov 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORWICH CITY SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR2 1NH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Mancroft
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

C & M Servicing Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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