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Customer Rewards Platform

Stonewater Limited

This public procurement record has 1 release in its history.

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02 Oct 2026 at 16:31

UK7 - Contract Details Notice
Summary of the contracting process

Stonewater Limited procured a customer rewards platform to incentivise and reward positive customer behaviours, encourage engagement, support customers with cost-of-living pressures and help shift interactions to digital channels. The requirement is for industry-specific software. Delivery covers areas across England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. The platform is intended to support Stonewater’s customer-facing services and engagement across these areas.

The procurement is complete and the contract was awarded to Rainly Ltd, a small business. Stonewater used a limited competition below the applicable threshold. There was one lot. The award date and contract signature date were 1 October 2026. The contract runs from 1 October 2026 to 31 August 2028, with two optional 12-month renewals and a maximum possible end date of 31 August 2030. The contract value is £94,260 including VAT. The published procurement data does not state the evaluation criteria.

This award shows demand from Stonewater for a customer rewards software platform that can encourage positive customer behaviours and engagement, support cost-of-living assistance, and help move customers towards digital channels. Suppliers seeking to compete for comparable work with Stonewater would need to demonstrate a platform suited to customer rewards and engagement, with the functionality to support these aims across a broad, multi-region English customer base. The successful supplier was a small business, indicating that this requirement was deliverable by an SME. The procurement used limited competition, so a credible supplier would also need to be positioned to participate in a targeted competitive process.

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Notice Information

Notice Title

Customer Rewards Platform

Notice Description

Stonewater intended to procure a rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost-of-living support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078020
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093531-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£94,260 Under £100K

Notice Dates

Publication Date
2 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2026 - 31 Aug 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Stonewater Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE8 6EP
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
Not specified
Local Authority
Blaby
Electoral Ward
North Whetstone
Westminster Constituency
South Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

RAINLY LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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