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C443317 Pay the BSA by Card - Card IVR

NHS Business Services Authority

This public procurement record has 1 release in its history.

Planning

05 Oct 2026 at 16:37

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

NHS Business Services Authority intends to procure a card payment solution using interactive voice response (IVR). It must collect card payments from citizens and integrate with the Authority’s main telephony system, GBS Card Merchant Worldpay and GOV.UK Pay. Intended uses include the Prescription Prepayment Certificate service, the Prescription Exemption Checking Service and Dental Exemption Checking Service (loss recovery), NHS Student Bursaries, Social Work Student support and ad hoc finance needs. The work is financial services and financial systems software. Delivery is stated as across the United Kingdom.

The process is at planning and the buyer is conducting a request for information to gather market intelligence ahead of a future procurement; this is not an invitation to tender. The buyer expects the RFI response deadline to be 12:00 GMT on 2 November 2026, and expects a further procurement notice on 1 March 2027. The estimated contract value is £400,000 excluding VAT (£480,000 including VAT). The planned contract period is 28 September 2027 to 27 September 2029, with a possible extension to 27 September 2032. The procurement is arranged as one lot, marked suitable for SMEs. No procedure or evaluation basis has yet been set out.

This market engagement is relevant to suppliers able to provide card-payment solutions through IVR channels, especially those experienced in integrating payment services with telephony platforms, merchant processing and government payment services. The buyer is seeking information on suppliers’ capabilities, service models and implementation approaches, as well as security standards, accessibility features, reporting functionality and indicative commercial considerations. Providers should be prepared to explain how their solution could support several public-facing payment services and ad hoc finance requirements within one service. The buyer’s requirements may suit specialist payment technology firms, financial systems suppliers and integrators, including SMEs. The responses are intended to inform the design of a later procurement, so suppliers with relevant delivery experience and the ability to describe practical implementation and operating models are well placed to contribute.

How relevant is this notice?

Notice Information

Notice Title

C443317 Pay the BSA by Card - Card IVR

Notice Description

The NHSBSA invites you to participate in Pre Market Engagement exercise through this Request for Information (RFI) for the provision of a Card IVR Solution to enable the collection of card payments from citizens and which integrates with main telephony system and GBS Card Merchant Worldpay and Gov UK Pay. The solution will be used for services such as PPC, PECS / DECS (Loss Recovery Services) as well as NHS Student Bursaries / Social Work Student and ad hoc finance needs. The NHSBSA is seeking information from suppliers that can provide card payment solutions via card IVR channels, including capabilities, service models, implementation approaches, security standards, accessibility features, reporting functionality, and indicative commercial considerations. Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C443317). The RFI documents are available within the Health Family Portal from 5th October 2026. The response deadline for the RFI is 12:00pm (GMT) on 2nd November 2026.

Planning Information

RFI to gather market intelligence ahead of future procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07811a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093986-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

66 - Financial and insurance services

CPV Codes

48442000 - Financial systems software package

48812000 - Financial information systems

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
1 Mar 20275 months to go
Award Date
Not specified
Contract Period
28 Sep 2027 - 27 Sep 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Business Services Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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