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Council Services Platform

Salisbury City Council

This public procurement record has 1 release in its history.

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06 Oct 2026 at 10:26

UK7 - Contract Details Notice
Summary of the contracting process

Salisbury City Council bought a modular enterprise cloud services platform to support service delivery across the whole organisation, rather than a single department. It is intended to handle customer enquiries, requests, complaints and communications; parks, grounds, trees and play areas; inspections, compliance and health and safety; assets, maintenance and works orders; crematorium and bereavement services; allotments and grant administration; markets, street trading and events; venue bookings; licensing; information access requests; payments and income collection; and internal service requests. The platform must support phased configuration and rollout while maintaining consistent data, user management, reporting and governance. Its functions include audit records across workflows, communications, payments and integrations. The work is for Salisbury City Council, with delivery in Salisbury, Wiltshire. The service category is IT services, including software and support (CPV 72000000).

The procurement is complete and the contract was awarded to ABAVUS LIMITED. Salisbury City Council used a below-threshold limited competition. The procurement had one lot, covering the council-wide services platform. The contract was signed on 30 July 2026, with a period from 30 July 2026 to 29 July 2029. Its value is £53,850 excluding VAT (£64,620 including VAT). The award is active and the contract is active. The platform was required to support end-to-end processes across council services and provide a comprehensive, reportable and exportable audit trail. This includes record lifecycle actions, inspection evidence, works and task activity, inbound and outbound case communications, payment events and successful or failed integration transactions. The published procurement data does not set out specific evaluation criteria.

This award shows demand from Salisbury City Council for an organisation-wide cloud platform, not a point solution for one service area. A credible competitor for a similar requirement would need to deliver configurable modules across customer services, land and asset management, inspections, maintenance, bereavement services, grants, trading, bookings, licensing, information requests and payments. The platform must support phased deployment without fragmenting data, user management, reporting or governance. Suppliers should be able to demonstrate robust auditability across the full record lifecycle, including evidence and attachments, communications, payments and integration events, with information readily reportable and exportable for operational assurance and audit. The breadth of workflows points to a need for implementation capability across varied council teams, as well as reliable integration and support. The successful supplier was ABAVUS LIMITED, an SME.

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Notice Information

Notice Title

Council Services Platform

Notice Description

The Council require a single, modular enterprise cloud platform to support all Salisbury City Council service areas and functions, not limited to any one department. The solution has to be capable of being configured and rolled out across the organisation in phases, while maintaining a consistent data model, user management, reporting and governance. The platform has to be capable of supporting end-to-end processes across all Council service areas, including but not limited to Customer Services and Contact Centre functions (such as enquiries, requests, complaints and communications), Parks, Open Spaces, Play Areas, Trees and Grounds Maintenance, Inspections, Compliance and Health & Safety activities (including vehicle and equipment checks where applicable), Asset Management, Task Management, Works Orders and Maintenance, Crematorium and Bereavement Services (including bookings, tasks, payments and record management), Allotments, Grants and Funding administration (covering applications, assessments, scoring, approvals, agreements, payments, monitoring and reporting), Markets, Street Trading and Events, Facilities and Venue Bookings (including halls, rooms, pitches and other council assets available for hire), Licensing and permission-based workflows, FOI, SAR, EIR and Complaints processes where required, Payments and Income Collection through integrated payment solutions, and Internal Service Requests where the Council chooses to operate the platform as a service desk. The platform must also provide a comprehensive audit trail across all modules and service workflows, recording as a minimum the user identity, timestamp, action or event undertaken, and the associated record or context. The audit trail must capture the full lifecycle of records, including creation, amendments, status changes, assignments, approvals, closures and controlled deletions. It must also record inspection evidence, including completed forms, photographs and attachments, outcomes, findings and any actions taken, as well as task and works order lifecycle activity, including findings recorded for monitoring purposes only. The system must maintain a complete history of enquiry and case communications, covering both inbound and outbound correspondence, and where payment functionality is utilised, record payment events and their linkage to the relevant case, service or transaction. In addition, the platform must log integration and web service events, including successful and failed transactions. All audit information must be readily reportable and exportable to support operational assurance, compliance monitoring, evidential requirements, and both internal and external audit activities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078162
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094124-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£53,850 Under £100K

Notice Dates

Publication Date
6 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jul 2026 - 29 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Salisbury City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALISBURY
Postcode
SP1 1JH
Postcode Area
Salisbury
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
Not specified
Local Authority
Wiltshire
Electoral Ward
Salisbury St Edmund's
Westminster Constituency
Salisbury

Supplier Information

Number of Suppliers
1
Supplier Name

Abavus Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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