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Southern Water Customer Services RFI

Southern Water Services Ltd.

This public procurement record has 1 release in its history.

Planning

06 Oct 2026 at 14:52

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Southern Water Services Limited is planning to procure customer services and supporting technology. The work is classified as customer services and is intended to support the utility’s customer-service operations. The procurement is associated with the UK; the stated delivery area is not described more specifically.

This is at the planning stage: Southern Water is gathering market information through an RFI before a future sourcing exercise, with responses due by 19 October 2026. The buyer says future decisions will draw on RFI responses and a subsequent strategic review. The planned contract period is 1 July 2028 to 30 June 2032, with a possible extension through 30 June 2036. The stated estimated value is £0. The procurement is planned as a single lot, with a dynamic purchasing system involved. No tender invitation has been issued.

The buyer has marked the work as suitable for small and medium-sized enterprises and for voluntary, community and social enterprises. Suppliers with customer-service delivery capability and technology that supports customer-service operations are the clearest fit. The RFI offers a chance for relevant suppliers to inform Southern Water’s understanding before it undertakes the future sourcing exercise; this is a market-engagement stage, not an invitation to bid. The planned use of a dynamic purchasing system is also relevant to suppliers preparing for the later procurement.

How relevant is this notice?

Notice Information

Notice Title

Southern Water Customer Services RFI

Notice Description

Services and technology to support customer services

Planning Information

Southern Water is running an RFI exercise to help it gather information prior to launching a forthcoming sourcing exercise, although any future decisions will be informed by the responses received through this RFI, and subsequent strategic review.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0781d6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094338-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2028 - 30 Jun 2032 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Southern Water Services Ltd.
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORTHING
Postcode
BN13 3NX
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ27 West Sussex (South West)
Local Authority
Worthing
Electoral Ward
Northbrook
Westminster Constituency
Worthing West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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