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Southern Water Customer Services RFI

Southern Water Services Ltd.

This public procurement record has 2 releases in its history.

Planning

07 Oct 2026 at 11:40

UK2 - Preliminary Market Engagement Notice
Planning

06 Oct 2026 at 14:52

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Southern Water Services Limited intends to procure customer services and supporting technology. The scope is described broadly as services and technology to support customer services, classified as customer services (CPV 79342300). The buyer is a private water utility based in Worthing. The planned work is associated with a delivery location in the South East of England.

The process is at the planning stage: Southern Water has set out an intention to procure, but has not issued an invitation to tender. The buyer is undertaking preliminary market engagement through a request for information, with responses expected by 19 October 2026. The planned lot has an anticipated contract period from 1 July 2028 to 30 June 2032, with a possible extension to 30 June 2036. It is planned to use a dynamic purchasing system. No evaluation criteria or procurement procedure are set out at this stage.

This will be relevant to suppliers combining customer-service delivery with technology that supports customer services. The buyer has identified small and medium-sized businesses and voluntary, community and social enterprises as suitable participants. The work is likely to suit businesses able to explain how their services and technology could support a water utility’s customer-service function, and suppliers interested in shaping the requirement through the request for information. The planned use of a dynamic purchasing system may also suit suppliers prepared to participate in that purchasing route. Southern Water’s request for information is the opportunity to inform its planning; this is not yet a competition for contract award. No particular accreditation, technical standard or minimum delivery capacity is identified in the current plans.

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Notice Information

Notice Title

Southern Water Customer Services RFI

Notice Description

Services and technology to support customer services

Planning Information

Details of the RFI and how to participate can be accessed via https://supplier.coupahost.com/quotes/public_events?customer=southernwater&company_name=Southern+Water Deadline 19 October In case not already registered in Coupa, please do so via https://supplier.coupahost.com/sessions/new

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0781d6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094645-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2028 - 30 Jun 2032 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Southern Water Services Ltd.
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORTHING
Postcode
BN13 3NX
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ27 West Sussex (South West)
Local Authority
Worthing
Electoral Ward
Northbrook
Westminster Constituency
Worthing West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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