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Provision of ICT Managed Services - Stepney All Saints Church of England Secondary School

Stepney All Saints Church of England Secondary School

This public procurement record has 2 releases in its history.

Award

13 Oct 2026 at 10:44

UK6 - Contract Award Notice
Award

07 Oct 2026 at 12:03

UK5 - Transparency Notice
Summary of the contracting process

Stepney All Saints Church of England Secondary School is procuring comprehensive managed ICT services to support teaching, learning, safeguarding and school administration at its London school. The service covers the ICT helpdesk, technical and on-site support, incident handling, and management of networks, servers, wireless connectivity and broadband. It also includes cybersecurity, filtering and monitoring, data protection, backups and disaster recovery; support for Microsoft 365, Google Workspace, cloud services and applications; and management of pupil and staff devices, accounts, software and asset records. Telephony, printing and reprographics, preventative maintenance, upgrades, technical documentation, performance reporting, strategic planning and service improvement are included. Delivery combines on-site staffing, remote support and specialist expertise, with service levels and escalation arrangements. The school serves around 1,450 pupils and 220 staff.

The procurement is complete and the contract has been awarded to Classroom365 Limited, the next-ranked suitable supplier after the initially selected bidder entered administration. The school carried out a competitive evaluation of written proposals against its technical, service and commercial requirements, then proceeded by direct award to preserve continuity of essential ICT services. The award is pending. The contract is valued at £449,204 excluding VAT (£539,044 including VAT), for an initial term from 2 November 2026 to 31 October 2029, with an optional extension of up to 12 months, no later than 31 October 2030. One lot covers the full service and is identified as suitable for SMEs. The contract also allows additional services, such as purchasing laptops or wireless devices. The earlier evaluation used quality and price methodology; Classroom365 was independently assessed against the same requirements as other bidders.

This award shows demand at a secondary school for an integrated, fully managed ICT operation rather than isolated support tasks. A credible competitor for a comparable requirement would need to manage a broad school technology estate and provide responsive helpdesk, remote and on-site support, backed by specialist capability and clear escalation and performance arrangements. Relevant experience includes maintaining networks, servers, Wi-Fi and broadband; protecting systems and data; delivering safeguarding filtering and monitoring; administering cloud platforms and user accounts; and supporting large numbers of pupil and staff devices. Suppliers should also be able to handle telephony and print systems, routine maintenance, upgrades, disaster recovery, service reporting and longer-term ICT planning. The school’s evaluation considered both service quality and price, and the work may involve staff transfer under TUPE. The award demonstrates that an SME can be suitable for this scale of school service.

How relevant is this notice?

Notice Information

Notice Title

Provision of ICT Managed Services - Stepney All Saints Church of England Secondary School

Notice Description

Stepney All Saints Church of England Secondary School intends to award a contract to Classroom365 for the provision of comprehensive ICT Managed Services to support the school's educational, administrative and operational requirements. The school serves approximately 1,450 pupils and employs approximately 220 staff, with an extensive ICT environment supporting teaching, learning, safeguarding and school administration. The contract will provide a fully managed ICT service, including: - ICT service desk, technical support, incident management and on-site support. - Management, maintenance and monitoring of the school's network infrastructure, servers, wireless connectivity and broadband services. - Cybersecurity, safeguarding-related filtering and monitoring, data protection, backup and disaster recovery arrangements. - Management and support of Microsoft 365, Google Workspace, cloud services, user accounts and associated ICT applications. - Management of school-owned devices, including pupil and staff laptops, mobile device management, asset tracking, software deployment and lifecycle support. - Support for telephony, printing, reprographics and associated ICT systems. - Preventative maintenance, system upgrades, technical documentation, performance monitoring and regular service reporting. - ICT strategic planning, continuous service improvement and support for emerging technologies. The services will be delivered through an agreed combination of on-site staffing, remote technical support and specialist expertise, supported by defined service levels, escalation arrangements and performance monitoring. The contract also includes relevant staff transfer considerations under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE), where applicable. The purpose of the contract is to ensure a secure, reliable and responsive ICT environment that supports uninterrupted teaching and learning, effective school operations, safeguarding and long-term ICT development.

Procurement Information

Stepney All Saints School initially engaged Everything ICT to support and manage the procurement of a new managed ICT services contract. Everything ICT managed the process through to the stage at which suppliers had submitted their written proposals for evaluation. The School appointed a three-person evaluation panel to assess the submitted proposals against the published requirements. During that process, the School was then asked to reduce the field from five suppliers to two suppliers based solely on the written quality submissions and before the School had been provided with, or had evaluated, the suppliers' pricing information or met them. The School raised concerns with Everything ICT about proceeding in this way, as the School considered that it should be able to consider the overall tender submissions, including both quality and price, before determining which suppliers should progress. Everything ICT maintained its proposed approach. As a result of these concerns regarding the management and decision-making process, the School decided to withdraw from the externally managed arrangement. The School then continued the procurement internally. The substantive managed ICT services specification, service requirements and scope remained materially unchanged from those used in the earlier process. The School proceeded to evaluate the suppliers using the same underlying requirement as per the procurement act and government tender evaluation requirements and its stated quality and price methodology. Following the completed evaluation, Eduthing Ltd was identified as the highest-ranked supplier and was initially selected as the School's preferred supplier. After that decision, the School became aware in its due diligence process that Eduthing Ltd had entered administration. In light of that significant change in circumstances, the School determined that it was not appropriate to proceed with the proposed award to Eduthing Ltd. The School therefore reviewed the results of the completed competitive evaluation and identified Classroom365 as the next highest-ranked suitable supplier. Classroom365 had already participated in the competitive process and had been independently assessed against the same technical, service and commercial requirements as the other bidders. During the School's subsequent review of the procurement documentation and statutory publication requirements, the School was unable to locate the required UK4 Tender Notice on the Central Digital Platform in relation to the procurement. The School had understood that the relevant procurement publication requirements had been dealt with during the earlier Everything ICT-managed stage of the process. The School has contacted Everything ICT seeking clarification regarding the original tender notice and any associated publication information. At the date of publication of this Transparency Notice, the School has not received information confirming that the required UK4 Tender Notice was published. The School now requires continuity of managed ICT services in order to maintain the operation, security and availability of its core ICT infrastructure, network, safeguarding and filtering systems, communications, cloud services, service desk arrangements and approximately 1,450 student and 220 staff devices as our current service provider will be leaving us on 31st October 2026. The circumstances now facing the School arise from a combination of the withdrawal from the externally managed procurement process, the subsequent insolvency of the initially selected supplier, the later discovery that the required tender notice could not be located, and the need to maintain continuity of critical ICT services. Classroom365 is not being selected without competition. It was already assessed through the substantive competitive procurement exercise and was the next highest-ranked suitable supplier after Eduthing Ltd. In view of the need to secure continuity of essential ICT services, the School considers that it is necessary to proceed with the proposed award to Classroom365 rather than undertake a further procurement exercise. The School is publishing this Transparency Notice in advance of the proposed award so that the procurement history, the circumstances giving rise to the proposed award and the identity of the intended supplier are placed openly on the public record. The School intends to publish a Contract Award Notice before entering into the contract and to observe an appropriate standstill period before contract signature.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078289
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/096413-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£449,204 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Oct 20261 weeks ago
Contract Period
2 Nov 2026 - 31 Oct 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Stepney All Saints Church of England Secondary School
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 0RH
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Stepney Green
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
1
Supplier Name

CLASSROOM365 LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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